Artem Nikulin Email and Phone Number

• Infrastructure support, end-user support in hardware and software problems. • Respond to support requests, diagnosing equipment and configuration issues with a variety of applications on desktops, laptops and servers remotely or directly on the user-side. Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems. Document resolutions for future reference.• Troubleshooting issues on Windows, macOS, Linux, Cisco iOS.• Working with admin accounts in Google Admin, JAMF, DUO, McAfee Endpoint Encryption, SecureDoc, Flexera, CrowdStrike, Aruba Mobility Controllers, Aruba ClearPass, Cisco ISE.• Perform LAN administration functions.• Setup and preparation of network infrastructure equipment including cabling plants, communications backbone equipment, and telecommunications hardware, inc Access Switches, Core Switches, WiFi APs.• Preparation of a wide range of equipment for audio and video conferencing. With the usage of Zoom, Webex, Meets, SfB, Join.me, Polycom RealPresence.• Maintaining of servers based on Windows Server.• Helping L3 administrators (MS and Network Team) with infrastructure projects related to Kyiv and UKR locations.