- Consultant+ system relationship management within personal pool of 50 customer companies- Any service question/problems management/resolvement- Consultant+ systems optimization for every customer depending on their needs/companies business- Additional services x-selling (trainings, education for accountants/lawyers/staff managers etc)- Accounting management (docs flow control, payments control)

- Daily work coordination of Activation and Engagement Units- Supporting the Training Unit with development and implementation of training materials- Credit Cards database management in line with the requirements of appropriate Citibank Procedures and Policies- Control and validation of the Incentive payout for Activation and Engagement Unit- Development and implementation of credit cards portfolio programs aimed at activation and early usage increase- Supporting the existing and developing new communicational campaigns using e-channels (SMS / E-mail)Achievements:1. Average credit cards managers private productivity increase from 70 calls/day to 120/day2. Two days credit cards onboarding and activisation programm deployment ( activation and usage percent increase)

- Personal execution and managing of the subordinated staff for the execution of daily plan for analysing AML alerts/cases/EDDs and investigating transactional activities of the clients to detect any suspicions of money laundering or terrorist financing- KYC checks and controls and investment call backs to clients. Investigation is being considered as collection of information, its analysis, preparation and taking the decision on each electronic alert from the system- Follow-up and obtain adequate explanations as to unusual activity, and scrutinize the explanations- Escalation of any negative trends and suspicious transactions to Compliance- New staff hiring and providing with trainings according to functionality- Staff motivating and development- Productivity and quality performance - Ad-hoc reporting regarding activities and work status to line management, top management - Service quality improvements and procedures review based on information received from customers and colleagues from other departments- Capacity calculations and resource planning, including staff rotation between processes, workplaces arrangement, schedule composing (regular and shifts)Achievements:1. AML cases past due elimination in 3 month starting unit operation (10-20 past due cases per month before unit launch)2. Enhanced Due Dilligence profiles processing increase from 100 to 700 per month average without past due3. Debit cards opening docs package check (49 branches over Russia) mistakes reduce from 10% to 3%

Responsibilities:- Team management (productivity, quality, sales, goals setting, etc)- Unit/bank processes review and optimization - Staff hiring, feedback, motivation, HiPo promotion Achievements:1. Overall quality over 95% /monthly2. Sales target achievement 95%/ monthly3. 200+ bank process review and optimization during new tech platform implementation

Responsibilities:- New staff hiring and training- Staff performance control via tests , development programms- New/updated systems test- Procedure composing/review

Responsibilities :Incoming calls handling within target handle time and quality Consulting and problem resolving of all customer groups (Debit cards, Credit Cards, Citigold, Staff, English) Sales target achievement by inbound and outbound calls October 2007 – January 2008 was acting as Team Leader back up , covering productivity, updates , sales performance in the team

- active bank product sales (debit cards, credit cards, PILs)- collecting documents packs for product bookings- consulting potential and existing customers on bank's products and services