Customer Service Representative
Current- Over 12 months successful of prompt, courteous, and effective assistance to customers. - Contributed to a 25% reduction in customer complaints by identifying common issues and working with the product development team to implement solutions. - Processed over 560 requests with an accuracy rate of 97%, minimizing errors and complaints. - Successfully upsold products and services to 300+ customers, contributing to a 7% increase in sales revenue - Achieved a perfect attendance record, demonstrating reliability and commitment to the team.