Artem Vlasenko Email & Phone Number
Who is Artem Vlasenko? Overview
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Artem Vlasenko is listed as VIP Training and QA Lead at Growe, a company with 490 employees, based in Klagenfurt, Carinthia, Austria. AeroLeads shows a matched LinkedIn profile for Artem Vlasenko.
Artem Vlasenko previously worked as VIP Training & QA Lead at Growe and Customer Support Team Lead at Nda. Artem Vlasenko holds Master'S Degree, English Translator, Teacher Of Higher Educational Institution from Borys Grinchenko Kyiv University.
Email format at Growe
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About Artem Vlasenko
CS / QA & Training Lead with an extensive experience of managing multinational teams in cooperation with C-Level and the marketing/product/tech/billing/risk depts.Dedication to the projects and a deep knowledge of the relevant industries allows me to ensure the users’ satisfaction and loyalty, maximizing the product’s revenue.
Artem Vlasenko's current company
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Artem Vlasenko work experience
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Vip Training & Qa Lead
Current- Overseeing the workflow of VIP CS onboarding, training and quality assurance by managing the team of Trainers and QA Officers.- Optimizing the internal processes/procedures to ensure the highest productivity.- Identifying the CS-related areas of improvement by analyzing the Agents' QA scores, KPIs and overall efficiency.- Analyzing the CSAT and churn.
Customer Support Team Lead
- Created the relevant CS sub-department from scratch.- Improved the CS structure and workflow.- Systematized the communication with the regular and VIP users.- Raised the chats quality and KPI results.- Mentored and guided the Agents to ensure the correct case resolution.
Customer Support Team Lead
- Monitored the workload and assigned the shift duties.- Supervised the Shift Managers.- Created and conducted the trainings, presentations, announcements.- Interviewed/onboarded the newcomers.- Imrpoved the QA and KPI systems, set up the relevant policies.- Reviewed the Agents' chats and provided a detailed feedback.- Cooperated with the other depts. to.
Customer Support/Risk, Fraud & Payments Agent
- Processed the live chats and tickets/emails.- Processed the withdrawal requests, verified the documents. Identified the signs of fraud.
Artem Vlasenko education
Master'S Degree, English Translator, Teacher Of Higher Educational Institution
Master'S Degree, Law
Bachelor'S Degree, Tourism Manager, International Tourism
Frequently asked questions about Artem Vlasenko
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What company does Artem Vlasenko work for?
Artem Vlasenko works for Growe.
What is Artem Vlasenko's role at Growe?
Artem Vlasenko is listed as VIP Training and QA Lead at Growe.
Where is Artem Vlasenko based?
Artem Vlasenko is based in Klagenfurt, Carinthia, Austria while working with Growe.
What companies has Artem Vlasenko worked for?
Artem Vlasenko has worked for Growe, Nda, and Betbull.
How can I contact Artem Vlasenko?
You can use AeroLeads to view verified contact signals for Artem Vlasenko at Growe, including work email, phone, and LinkedIn data when available.
What schools did Artem Vlasenko attend?
Artem Vlasenko holds Master'S Degree, English Translator, Teacher Of Higher Educational Institution from Borys Grinchenko Kyiv University.
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