Artem Zelentsov Email & Phone Number

1WorldSync is the leading provider of product content solutions. Being a leader is a huge responsibility and I am honored to be part of a team that does not stop there and works hard every day to achieve even more.I make my contribution to the company as a principal technical support specialist, leading a team that works around the world to maintain existing vendor & retailer-directed services and expand the customer base, solving unique tasks every day. If you've ever bought anything online, chances are you've seen the results of our work. :)Some of the names we work directly with: Best Buy, Amazon, Office Depot, Insight, Ingram, computeruniverse, HP, Microsoft (the list can go on forever).Key Responsibilities:Technical Support \ Onboarding Team management.Resolve a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones, markets (EMEA, Americas).Provide Tier 1 and Tier 2 IT support to non-technical internal users through desk-side support services. Design and apply customizations to the currently-provided services via JavaScript, HTML, and CSS. Solving issues and integration platform conflicts with said languages. Assist with updating technical support best practices, documentation for use by the team.Cross-train existing employees (US, EU Teams) to maximize team agility and performance.Establish internal coordination between various departments to ensure customer satisfaction.Obtain needed resources by strategically negotiating with customers.Written and verbal communication with enterprise customers to improve the quality of solutions provided for both manufacturers and retailers: customer education, issue escalation, current solutions.