Artem Gradushy

Artem Gradushy Email and Phone Number

Group Head Of Customer Experience @ JD Sports Canada
Vancouver, BC, CA
Artem Gradushy's Location
Greater Vancouver Metropolitan Area, Canada, Canada
About Artem Gradushy

Artem Gradushy is a Group Head Of Customer Experience at JD Sports Canada. They is proficient in French and English.

Artem Gradushy's Current Company Details
JD Sports Canada

Jd Sports Canada

View
Group Head Of Customer Experience
Vancouver, BC, CA
Website:
jdplc.com
Employees:
30490
Artem Gradushy Work Experience Details
  • Jd Sports Canada
    Group Head Of Customer Experience
    Jd Sports Canada
    Vancouver, Bc, Ca
  • Jd Sports Canada
    Group Head Of Customer Experience
    Jd Sports Canada Sep 2021 - Present
    Vancouver, Bc, Ca
    Leading a large team of customer experience agents across different time zones. Key accountabilities are strategic planning of the Customer Experience department, delivering first class post purchase experience, enhancing and executing improvement to the customer experience overall.
  • Livestock Canada
    Group Head Of Customer Experience
    Livestock Canada Sep 2021 - Present
    Vancouver, British Columbia, Ca
  • Size?
    Group Head Of Customer Experience
    Size? Sep 2021 - Present
    Bury, Gb
  • Yellow Images
    Senior Customer Experience Manager
    Yellow Images May 2019 - Aug 2021
    Vancouver, British Columbia, Ca
    Reporting directly to the CEO leading an international customer support and success team to ensure the delivery of premium support services to our customers.➤ Established best customer experience practices➤ Improved first response time by 240%➤ Departmental customer satisfaction rating >85%➤ Transformed the experience department into a revenue-generating entity➤ Rolled out an internal guide and public knowledge base to enhance support efficiency ➤ Provided leadership and training to the team➤ Developed and managed roadmap for the team to conduct customer interviews
  • Unisync Group Limited
    Account Operations Manager
    Unisync Group Limited Dec 2018 - May 2019
    Mississauga, Ontario, Ca
  • Global Fleet Management Inc.
    Customer Support & Operations Manager
    Global Fleet Management Inc. Jun 2016 - May 2018
    Burnaby, British Columbia, Ca
    Reporting directly to the CEO, leading an international customer support and operations team of 10 to ensure the delivery of premium support services to our customers.➤ Implemented set of workflows to efficiently deal with customers;➤ Collected customer data and worked closely with the IT team to introduce new features for the customers;➤ Managed customer's contracts renewals;➤ Implemented JIT inventory management as part of the procurement strategy for the company.
  • Dryworld Industries
    Operations Manager
    Dryworld Industries Sep 2015 - Jun 2016
    Victoria, British Columbia, Ca
    I helped develop and promote brand of the company in North America, as well as created marketing plan for the expansion of the company in Brazil. I also drafted legal contracts and participated in several due diligence projects.
  • Arricano Group
    Senior Legal Associate
    Arricano Group Jul 2013 - Feb 2014
    Limassol, Cy
    ➤ Coordinated legal support of company's subsidiaries in the Europe;➤ Negotiated discounts for legal services;➤ Worked under direct instructions from board of directors on a weekly basis.
  • Vasil Kisil & Partners
    Associate
    Vasil Kisil & Partners Nov 2010 - Jul 2013
    Kyiv, Ua
    ➤ Participated in numerous legal due diligence projects;➤ Managed complex cross-border trading and financial transactions;➤ Consulted over 20 various clients on M&A and corporate law strategy options;➤ Drafted shareholders and other supplementary agreements;➤ Built strong relationships with valued customers, while attracting new clients to the firm;➤ Participated in and managed in phone call conferences, linking clients from all over the world;➤ Published several M&A and other law-related articles.
  • Donetsksteel
    Legal Consultant
    Donetsksteel Nov 2007 - Sep 2009
    ➤ Coordinated legal support of the international affiliates of the company;➤ Member of the anti-recession debt restructuring committee of 2008-2009.

Artem Gradushy Education Details

  • Brainstation
    Brainstation
    Agile Training
  • Royal Roads University
    Royal Roads University
    Master Of Global Management
  • College Of Law (Moorgate)
    College Of Law (Moorgate)
    Corporate Law
  • University Of Essex
    University Of Essex
    English And European Law
  • Donetsk National University
    Donetsk National University
    Politics
  • Cambridge Seminars
    Cambridge Seminars

Frequently Asked Questions about Artem Gradushy

What company does Artem Gradushy work for?

Artem Gradushy works for Jd Sports Canada

What is Artem Gradushy's role at the current company?

Artem Gradushy's current role is Group Head Of Customer Experience.

What schools did Artem Gradushy attend?

Artem Gradushy attended Brainstation, Royal Roads University, College Of Law (Moorgate), University Of Essex, Donetsk National University, Cambridge Seminars.

Who are Artem Gradushy's colleagues?

Artem Gradushy's colleagues are Andreas Przybyla, Megan Shelton, Corey Rhys James, Chloe Doody, Vincent Haupt, Enzo Alegrias, Chyann Anderson.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.