Leading a large team of customer experience agents across different time zones. Key accountabilities are strategic planning of the Customer Experience department, delivering first class post purchase experience, enhancing and executing improvement to the customer experience overall.

Reporting directly to the CEO leading an international customer support and success team to ensure the delivery of premium support services to our customers.➤ Established best customer experience practices➤ Improved first response time by 240%➤ Departmental customer satisfaction rating >85%➤ Transformed the experience department into a revenue-generating entity➤ Rolled out an internal guide and public knowledge base to enhance support efficiency ➤ Provided leadership and training to the team➤ Developed and managed roadmap for the team to conduct customer interviews

Reporting directly to the CEO, leading an international customer support and operations team of 10 to ensure the delivery of premium support services to our customers.➤ Implemented set of workflows to efficiently deal with customers;➤ Collected customer data and worked closely with the IT team to introduce new features for the customers;➤ Managed customer's contracts renewals;➤ Implemented JIT inventory management as part of the procurement strategy for the company.

I helped develop and promote brand of the company in North America, as well as created marketing plan for the expansion of the company in Brazil. I also drafted legal contracts and participated in several due diligence projects.

➤ Coordinated legal support of company's subsidiaries in the Europe;➤ Negotiated discounts for legal services;➤ Worked under direct instructions from board of directors on a weekly basis.

➤ Participated in numerous legal due diligence projects;➤ Managed complex cross-border trading and financial transactions;➤ Consulted over 20 various clients on M&A and corporate law strategy options;➤ Drafted shareholders and other supplementary agreements;➤ Built strong relationships with valued customers, while attracting new clients to the firm;➤ Participated in and managed in phone call conferences, linking clients from all over the world;➤ Published several M&A and other law-related articles.

➤ Coordinated legal support of the international affiliates of the company;➤ Member of the anti-recession debt restructuring committee of 2008-2009.