- Implemented an employee quality assessment- Implemented a log of the work done, which increased the number of closed tickets- Finalized the training plan, train 2 new employees- Tested hypotheses to improve various metrics (introduction of an AI assistant, chat bot, etc.)- Setting and tracking bugs and tasks in Jira + Confluence

- Quickly got involved and helped to optimize the processes during the boom of Magic Avatars.- 90,000 tickets were processed during the boom, 30 000 tickets in backlog- Helped to train new employees while the team grew from 1 to 10 people- Used ChatGPT to speed up and diversify the macroses- Closes 200 tickets per day

- Created a release strategy that increased engagement and listening rates by 20%.- Developed the tone of voice and grew audiences for several artists- Implemented statistical analysis for multiple clients, with which I helped grow theircommunities- Designed and developed a unique image, message and sound for multiple artists

- Reworked the macro system, which increased the Average Handle Time by 30%- Trained from scratch and led a team of 5 people- Resolved about 250,000 hits (including backlog) during Black Friday- Reworked employee KPIs, which accelerated Average First Response Time by 20 minutes

- Analyzed the target audience, and based on the analysis created a unique brand image, including voice tones, visuals, and sound- Built and executed multiple content plans and advertising campaigns based on the artist brand- Writing music, lyrics, mixing- Artist management, work with labels, social networking- Managed a team of 5 people simultaneously to create content- Created and grew communities through social media posting, monthly releases, andconnecting with audiences (including encouraging active subscribers, creating topics for controversy)- Grew a social media asset through postings of statistically selected social media content, streams, and conversations (took Prometheus VK a few times)- Created a large number of local memes and videos that were distributed among the subscribers of the group and similar artists- Analyzed VK, Insta, Tiktok metrics. Maintained documentation, analyzed and adjusted content plan based on last month's experience, experimenting with new types of content- Prepared and supervised 50+ performances and events, 10+ interviews, numerous live streams and recording sessions

- Analyzed the target audience, and based on the analysis created a unique brand image, including voice tones, visuals, and sound- Built and executed multiple content plans and advertising campaigns based on the artist brand I created- Managed a team of 10 people simultaneously to create content- Created and grew communities (10k+ VK, 40k+ listens on Spotify per month) through social media posting, monthly releases, and connecting with audiences (including encouraging activesubscribers, creating topics for controversy)- Grew a social media asset through postings of statistically selected social media content, streams, and conversations (took Prometheus VK a few times)- Created a large number of local memes and videos that were distributed among the subscribers of the group and similar artists- Analyzed VK, Insta, Tiktok metrics. Maintained documentation, analyzed and adjusted content plan based on last month's experience, experimenting with new types of content- Prepared and supervised numerous performances and events (30+ concerts, 10+ interviews, numerous streams and recording sessions)

- Trained 3 new employees- Assisted the marketing department by proposing and implementing hypotheses- Got promoted to senior specialist

- I came up with the idea and wrote the text for one of the most watched commercials- Wrote numerous texts and scripts for commercials and videos for social networks.- Wrote several musical compositions, covers, jingles, and created a recognizable sounddesign

- Closed 300 tickets a day- Improved the algorithm for configuring networking equipment- Often worked weekends and extra shifts to train new employees