From scratch, developed the docs-as-code, locale- and context-aware multilingual product help system, including CI (Python, JavaScript, MkDocs). Managed localization of a mobile app (iOS, Android). Maintain English, German, and Russian language resources. Author UX microcopy (1k+ screens) for web and mobile. Write API docs, help, knowledge base, blog, manuals, and tutorials (300k+ words). Created and enforced a company-wide bilingual glossary & content guide covering typography, UX tone map, and terminology.Interview the product owner, business analysts, and developers to discover the user stories and streamline the UX and copy.Liaise and reconcile the best UX microcopy options between all stakeholders, including CTO and CEO.Code in JavaScript, Python, CSS, JSON, HTML, C#: mobile app UI, help context resolver, CI pipeline, and web frontend. Compile, test, and commit the product builds to several repositories.Tools: Swagger, Linux, Windows, MkDocs, markdown, Git, NPM, PowerShell, Sourcetree, Bitbucket, Github, Beyond Compare, VS Code, Visual Studio, PHPkb, Screenpresso.

Delivered 3M+ words/year (software, video games, IT, marketing, engineering). Managed in-house and freelance PMs and linguists. Developed a translation management system using FileMaker. Managed account acquisition, billing, client liaising, translation, localization engineering, LQA, DTP, and voice-over authoring. Presented video game localization session at the 5th Proz.com conference. Served 80+ international clients: MacGregor, Pixodust Games, OneSky, Feral Interactive, Lionbridge, PTSGI, RedAtoms, Lionbridge, Rubicon Solutions, Microsoft, ULG, X-Rite, Keywords Studios, Trimble Nikon, and other LSPs and companies.

Audited and implemented efficient 8-language localization workflows: vendor productivity + 40%, costs: −20%. Delivered 350k+ words/month: Russian into English, Kazakh; English into Arabic, Spanish, Romanian, Hebrew, Czech, German. Implemented regionally neutral English and Spanish style guides. Harvested and kept up multilingual termbases and course lore/character references. Provisioned, managed, onboarded, liaised, and supervised an international PM, DTP & LSP team (time zones: UTC-5 – UTC+6). Created, handed out, and evaluated linguistic and locale-specific Python coding tests: Arabic, English, Spanish, German, Kazakh.Created a 6-month Jira roadmap for product localization (Kanban, SMART goals). Formalized and enforced procedures, records, and templates for localization vendor POs, invoices, handout emails, and tests. Handled accounting records, international contracts, invoices, and POs. In less than three months, tamed the forces of Chaos and instilled the righteous reign of Order in the localization department.

Delivered 1.3M+ words in English and Russian. For a 250k-word Chinese MMORPG localization project, managed a freelance team of 5. Evaluated new vendor tests. Performed LQA testing for Tencent games. Translated, reviewed, proofed, and edited marketing content, software, websites, and video games.

At an advertising agency, managed graphics design department of 6. Controlled quality and deadlines. Served as a liaise between the clients and internal stakeholders. As a freelancer, performed DTP, multimedia authoring, 3D modeling, package and magazine design, and color separation.Toolset: Adobe Illustrator, Photoshop, Acrobat, FrameMaker, 3s Max, CorelDRAW

Planned and managed the educational process. Taught computer literacy. Managed 50+ Windows PCs and five servers. Administered end-of-year exams.

Translated engineering texts and patents on the following subjects: orientation & navigation systems, GPS, micro-mechanical systems (MEMS), and gyroscopes.