Managed the single school portfolio of customers.Used project management initiatives for school implementations, ensuring seamless transitionsand optimising post-implementation support for enhanced operational efficiency and customersatisfaction.Managed the implementation and onboarding of EdSmart for new customer accounts,including backend processes and producing tailored use cases.Conducted health checks with customers to assess their experience and transform identifiedpain points into opportunities for improvement.Conducted customer request engagement sessions and actively sought opportunities toenhance overall customer experience, including demos for higher-tier product levels.Assisted in building, improving, and maintaining process automation in Custify, focusing onstreamlining Renewals, Onboarding, and Healthchecks processes.Implemented automated systems to identify at-risk customers, ensuring proactive engagementand retention efforts.Managed and created dashboards for Renewals and Onboarding using Custify to track andgenerate reports.Produced CSAT surveys for customers Post-Onboarding to gather feedback and understandtheir onboarding experience.Handled level 3 support escalations via JIRA and calls, meeting SLAs of responding within 8business hours and resolving issues within 40 business hours.Updated any new changes in internal and external documentation.

Resolved customer queries per week, achieving resolutions within 40hours.I identified through testing and documented an average of three customer-reported issuesweekly.Proactively raised product feature enhancements based on customer requests, contributing toongoing product improvement.Conducted face-to-face customer calls to gain deeper insights into their queries and providepersonalised support when required.Collaborated with my line manager to perform regular reviews of the JIRA helpdesk, ensuring astreamlined and organised ticket queue.Escalated tickets to the manager or Engineering team as needed, facilitating effectivecommunication and swift issue resolution.Created and deployed assets for new onboarding customers, ensuring smooth transition andalignment with project timelines.

• Redesigning the User Interface of the restaurant website in theirhospitality sector• Conducted brand research to keep in-line with current design• Used Adobe Creative cloud tools to manipulate the images and icons toredesign the website• Took initiative to improve the consistency of the visuals on the website andensured the layouts are visually pleasing• Used Adobe XD to wire-frame the layout and design the newinterface of the website• Redesigning the branding resort property along side the restaurant website• On going liaison with the Head of Design (and Digital Marketing) to ensuredesign meets the brief requirements• Using Adobe Illustrator to brand the new identity of the resort• Using Adobe Illustrator and Adobe InDesign to create advertising posters forevents at one of their restaurants and resorts• Using Adobe Premiere Pro to combine different images into a creative video

A project to create a brand identity for a baking company with the use of Adobe Illustrator.

A community project involved creating a logo for the suburb of Linden with the use of Adobe Illustrator. The logo was meant to symbolise an identity for the area to make their residents feel at home.

Interned for Grizzly Pictures as a designer, helped them finish the design of their website. (Work available on request!) Duties: • Website Banners• Editing Images• Wire-framing the layout of the website

• Won the company logo design competition• Worked closely with client to improve and enhance the logo• Delivered templates for various company branding items• Final Logo design was used on all company branding