As a dedicated IT professional with a master’s degree in Computer Applications from Anna University and multiple Python certifications from Google, I am passionate about pursuing new opportunities in the IT field.With 4.3 years of diverse experience as a Software Tester, IAM Engineer, and Customer Relationship Executive, I have successfully contributed to international projects with companies like PICit, Lifebonder, Tata Consultancy Services, and MMC Infotech. My work has involved ensuring software quality, managing email and portal services, prioritizing and resolving issues in Citrix and Windows environments, and meticulously documenting processes. I have also collaborated closely with international clients, management, and team members to deliver technical support, propose process improvements, and mentor new hires.I am a quick learner, an ambitious professional, and a collaborative team player who values quality, efficiency, and customer satisfaction. I am eager to apply my IT expertise and Python skills to new challenges and look forward to contributing effectively in a dynamic environment.