Arthi Spence Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Key Responsibilities: - Implementation of platforms to support CRM, product selection software - quote to order to automatic order entry to ERP for multi channel customers- Drive business growth through continuous improvement of applications- Improve company productivity through digital transformation and simplification of tools including sunset of legacy applications- Manage global team of onshore and offshore software developers, business analyst, quality assurance and application administrators

Toronto, Canada Area

- Setup Agile ALM (Application Lifecycle Management) using Microsoft's TFS (Team Foundation Server) including requirements management, project management, reporting, software development, testing, release management and version control using both team foundation version control and GIT. - Led a team of 30 developers and project managers- Implemented project management methodology and process and overall SDLC (Software Development Life Cycle) for the Solutions team. - Setup and managed sourcing partners for our outsourcing needs (both onsite and offshore) including implementation of best practices. - Supported ongoing application consolidation and server rationalization, with large focus on consolidation of application source code and standardization of document templates for .NET, SharePoint and Lotus Notes applications.

Toronto, Canada Area

- Responsible for overall global application development activities at Magna. Lead a team of developers, project managers, business analysts, support/administration and Canadian EDI team. - Worked with all business functions at Magna including Finance, Legal, HR, Operations, Real Estate etc to understand their application needs and delivering high quality in-house custom applications or through 3rd party applications. 3rd party application assessment required technical evaluation and participation in the vendor selection process through to contract management and implementation of software.- Managed a large infrastructure project and upgraded our SharePoint 2007 farm to SharePoint 2013

Ontario, Canada

InMobi is an innovative Mobile technology company that enables the world’s leading brands, developers, and publishers to engage global consumers. - Managed a team of 45 pre and post sales engineers and central helpdesk providing support to both internal and external customers at InMobi across China, Japan, Korea, India, London and San Francisco.- Responsible for ensuring projects were executed on time and monitored ROI for customers. - Setup and implemented global operations process and procedures.- Actively participated in all large product releases and tracked ongoing product issues and defects.- Had corporate responsibility to manage all interactions between Customers and Regional teams to Central Product and Engineering teams (Bangalore).

Bangalore, India

Talisma, provider of Customer Relationship Management (CRM) software- Performed assessment of their technical support operations and associated systems and processes.- Identified challenges and/or issues faced by customers and internal teams. - Made recommendations for changes to existing processes and tools/systems.

Bangalore, India

-Responsible for the national call center with over 120 resources including customer facing and back office operations.-Support team supported both voice and email channels.-Multiple banking and cards products and high net worth customers-Managed the transition of various satellite offices to the national call center as part of centralization.

Bangalore, India

July provides Mobile optimized services and products large Sports, Media and Entertainment companies such as CBS, FOX, MTV, NDTV etc.- Responsible for all July’s Project and Program Management. Managed individual projects as well as the corporate program management office.- Project Management of all aspects of the customer engagements including the product management, design, development, integration, quality, user acceptance and deployment. - Operations – Responsibility for ongoing operations of managed service customers including handset quality, customer support and infrastructure. - Typical customer deal was 500K to 1M with recurring revenue components as well.

Toronto, Canada Area

- Highly technical support role, served as a subject matter expert and escalation point of contact for my support team.Complex unix, xwindows based products, large complex organization.

Toronto, Canada Area

Support of a wide variety of PC and/or Server based issues

Providing technical support to small businesses on internet access and web design.