Highly skilled, results-oriented client services professional with 10 years of diverse experience in corporate financial services and retail management environments. Delivered exemplary customer service and support to Enterprise / Global / FORTUNE 500 accounts including Microsoft, Dell, USAA, American Airlines, PPG, Toyota, and VMware. Consistently achieved or exceeded KPI’s, goals, and performance objectives. Earned 10 / 10 customer satisfaction ratings in surveys from Microsoft, Dell, and VMware (highest on the Client Services team). Outstanding communicator and negotiator with the ability to influence key decision-makers, partners, thought leaders, and stakeholders. Help facilitate lucrative contracts and renewals. Strong work ethic with excellent problem solving, organizational, decision-making, time management, interpersonal, team building, analytical, mentoring, project management, and leadership skills. Computer skills include Microsoft Office 365, Word, Excel, PowerPoint, Teams, Outlook, Salesforce, Workday, Toast POS, VLOOKUP, and Pivot Tables.Areas of expertise include Client Services Management, Key Account Management, Retirement / 401(k) Plans, World Class Service & Support, Client Advocacy & Problem Solving, Online Systems & Tools, Client Onboarding Process, Customer Relationship Management, Data Analytics & KPI’s, Customer Success Management, Process Automation & Optimization, Team Building & Development, Efficiency Building / Cost Reduction, Customer Engagement & Satisfaction, and Continuous Improvement.