As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.

Provide positive, timely service to customers during the check-in and checkout processUnderstand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next stepsHelp set up and repair technology devices for customersMonitor service queues and provide accurate status updates to customersClearly communicate and partner with fellow agents

Build relationships with retail customers, while providing them with relevant and memorable product demonstrations.Use innovative customer engagement and creative sales techniques to increase sales of Samsung ecosystem products in the Home Theater Zone and Home Theater Department.Maintain a high level of product knowledge within new technology, HT product, advanced experience zone product and across the Samsung ecosystem. Interact with vendor partner and market teams regarding insights on performance, promotions, and sales best practices.Maintain department’s merchandising and readiness to service customers throughout the day.Make complex technology simple for clients to understand and see unique value.Demonstrate excellence in execution of selling skills, and selling strategy as evidenced by coaching forms and Customer Metrics (NPS and Mystery Shops).Support sales strategies in partnership with the Sales Leader to achieve operating results, growth objectives, and overall financial performance goals.

Deliver on all aspects of the sales experience within your respective department through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.).Drive positive outcomes of key sales indicators within your department in support of Revenue, Margin, and NOP goals.Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience.Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service.Motivate, coach, recognize, and performance manage employees to reach their full potential.Resolve complex customer issues.

Sell mobile phone and smartphones at a reasonable prices