Arthur Andersen Email & Phone Number

Aurora, Colorado, United States

As a Program Manager at CTDI in Aurora, CO, from 2022 to 2024, I served as the primary point of contact for local customers, promptly addressing operational and performance issues. I meticulously monitored project performance to ensure alignment with customer expectations and regularly produced comprehensive reports for stakeholders. Facilitating cross-functional collaboration among departments including operations, IT, quality, and billing was integral to my role. I identified and addressed areas of non-compliance, developing effective remedial strategies, and upheld customer commitments through routine meetings with Operations and Business managers.Selected Contributions:• Optimized inventory management to uphold timely order fulfillment standards.• Expedited resolution of customer issues via established escalation protocols and internal resource coordination.• Demonstrated exceptional organizational skills, fostering collaboration across branches and within local branches. Became a trusted resource for assistance within a short timeframe.

Aurora, Colorado, United States

During my tenure as a Production Supervisor from 2021 to 2022, I assumed responsibility for overseeing and coordinating production line operations, ensuring strict adherence to technical standards and efficiency targets. I provided constructive feedback and guidance to employees, addressing performance gaps, documenting progress, and acknowledging successes. Efficient management of employee attendance and payroll processing was a key aspect of my role. Additionally, I generated and delivered daily performance reports, utilizing insights gleaned to optimize workflow and enhance productivity.Selected Contributions:• Analyzed departmental performance metrics, implementing corrective actions as necessary to meet production goals.• Served as primary point of contact for escalated issues during shifts, resolving challenges promptly and effectively.• Led comprehensive training sessions to equip staff with company and departmental protocols.• Demonstrated effective time management skills to drive team achievement and exceed objectives.

Aurora, Colorado, United States

As a Shipping Supervisor from 2019 to 2021, I was responsible for overseeing all inbound and outbound orders, ensuring precise management of materials for receipt, issue, and shipment. I coordinated closely with the customer's transportation group to facilitate seamless logistics for shipping materials. Additionally, I conducted training sessions for department employees to enhance their skills and knowledge, and I monitored employee performance and attendance to uphold high standards of productivity throughout the department.Selected Contributions:• Ensured timely and accurate receiving and stocking of customer-owned inventory.• Spearheaded initiatives for excellence, including implementation of new program and assistance in launching new branch.• Built confidence with customers, resulting in reduction of meetings from daily to once week, streamlining communication.

Englewood, Colorado, United States

During my tenure as a Supply Chain Representative II at Xfinity, I played a crucial role in maintaining optimal stock levels of Customer Premise Equipment (CPE) and other materials by establishing min/max order points for inventory management. I conducted regular equipment inventory audits, meticulously recorded CPE and inventory transactions across various databases and systems, and coordinated repair orders for CPE and electronics, managing shipment and receipt processes efficiently. Additionally, I oversaw shipping and receiving operations, including packing, loading/unloading, and inspection of materials, while consistently delivering outstanding customer service to both internal and external stakeholders.Selected Contributions:• Issued CPE daily to meet installation demands while managing returns and system equipment.• Initiated inventory material requisitions through web-based systems, ensuring accurate record-keeping.• Facilitated training and task delegation for Warehouse and Materials Representatives.• Procured warehouse and business partner products efficiently through iprocurement website.

Englewood, Co

Independently worked in customer homes and outdoors to install XFINITY products and services or promptly troubleshoot reported issues. Conducted troubleshooting and diagnostics to identify and resolve technical issues efficiently. Documented all work performed, including service reports and inventory records. Provided excellent customer service, addressing client inquiries and concerns professionally.Selected Contributions:• Cultivated rapport with customers to consistently deliver positive experiences.• Collaborated with team members to ensure timely completion of projects and tasks.• Adhered to safety protocols and procedures to maintain secure working environment.

Aurora, Co

As a Senior Benefits Service Representative at ADP from 2015 to 2016, I provided dedicated support for a specific client product/service, catering to both internal and external clients. My responsibilities included managing a wide range of customer service and administrative tasks to swiftly resolve customer issues. I effectively addressed customer inquiries via phone, serving clients, employees, and carrier contacts. Additionally, I documented and communicated client and employee requests using Clarify and entered benefits-related data into EV4 or MyTotalSource systems. I managed a client base of 280 active clients and provided support to my team, including assisting with new hire training.Selected Contributions:• Ensured compliance with Sec 125 regulations through the administration of health benefits.• Maintained regular communication with internal and external clients.• Demonstrated exceptional communication and follow-up skills for timely issue resolution.• Coordinated, conducted training for, and facilitated the completion of open enrollment processes.

Aurora, Co

As a Payroll Service Representative II at ADP, I administered payroll processing and resolved any issues for my assigned client base. My responsibilities included conducting thorough payroll audits and delivering comprehensive summaries to the client liaison to ensure timely paycheck distribution. Additionally, I performed payroll result reconciliations and executed audit checks in accordance with client agreements. I compiled client signoff documents for approval by the payroll manager, ensuring accuracy and completeness throughout the process.Selected Contributions:• Maintained and adhered to the payroll processing schedule, guaranteeing punctual completion of tasks.• Ensured strict adherence to federal, state, and local tax regulations, as well as wage and hour laws.• Conducted quarterly and year-end balancing and filings, ensuring compliance and accuracy.

Aurora, Colorado, United States

As a Senior Benefits Service Representative at ADP from 2007 to 2013, I provided dedicated support for specific client products and services to both internal and external clients. This included delivering responsive customer service via phone to clients, employees, and carrier contacts. I maintained regular communication with internal and external clients, ensuring their needs were met efficiently. Additionally, I managed a client base of 280 active clients, entering benefits-related data into EV4 or MyTotalSource systems. I also played a key role in team support, assisting with new hire training, and coordinating and conducting training for open enrollment processes.Selected Contributions:• Swiftly resolved customer issues by managing diverse customer service and administrating tasks proficiently.• Ensured compliance with Sec 125 regulations by administering health benefits.• Documented and communicated client/employee requests, challenges, issues, and resolutions using Clarify.• Demonstrated excellent communication and follow-up skills to ensure timely response and resolution to inquiries.

Aurora, Colorado, United States

• Working with clients who are terming service.• Determining why they have decided to leave and if we could have done something to save the account.• Assist clients with year-end tax issues.

Aurora, Colorado, United States

• Sales orders input and maintain client’s accounts.• Process manual billings and credits.• Close billing.

Aurora, Colorado, United States

• New Banking setups for Total Pay and Regular Banking.• Hot banking issues for late entries.• Check control.• Stop payments and reversals.• Problem resolution relating to payrolls transmitted not received.• Familiarization with banking screens, PEP+, VCNA, and TOPS.• AS400 experience.