Arthur Betts Email and Phone Number
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Arthur Betts is a Quality Assurance Lead at ContactWorks at ContactWorks. He possess expertise in technical support, help desk support, call centers, computer hardware, computer repair and 17 more skills.
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Quality Assurance LeadContactworks Oct 2016 - Present11525 Stonehollow Dr1. Responsible for providing management with the current/weekly QA goals/averages for all clients (Mainly reporting total numbers)2. Set expected QA goals for each assessor of a client (Lead/Management goals)3. Provided areas of excellence and constructive feedback to the agents (Some interactive)4. Dedicated to meet a weekly QA quota (60 - 80 per week)5. Discussed ways to improve our QA process (Incentives for performance/Agent feedback on QA comments)6. Calibrated all QA forms with Leads/Management (Scoring opinions are the same) -
Sr.Level 2 Noc TechnicianContactworks Jul 2014 - Oct 201611585 Stone Hollow Dr Ste 170, Austin Tx 787581. Provided advanced troubleshooting to location staff to identify the cause of an outage 2. Identified what equipment was managed by us and what equipment was managed by the location staff 3. Extensive knowledge about 2.4GHz and 5GHz mesh networks/interference/channel separation (SISO/MIMO)(802.11b/g/n/ac) 4. Worked with dashboards like Unifi, Meraki, Ruckus and SSH/Putty commands to identify network issues and reprogrammed or replaced the equipment need for a resolution 5. Assisted location staff/management with self/professional equipment installation to confirm the replacements are online and operational 6. Provided training to location staff/management on how to use the network monitoring software we provide them 7. Explained consumer network expectations 8. Provided advanced troubleshooting for Guest escalations that needed more information to determine the root cause of a Guest connection issue 9. Processed refund requests
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Vip Support (Park Staff And Management)Contactworks Jan 2010 - Jul 2014Austin, Texas Area1. Assisted park staff with identifying and troubleshooting Node-AP/Site outages (Basic reboots/Equipment Light check/Disconnected cable)2. Assisted customer's that park staff called on behalf of (Guest Support troubleshooting)3. Answered questions about network capability/capacity (What the network will allow for total users connected and data usage per device)4. Provided information about current open network tickets and transferred to a NOC (Level 2) technician if a higher level of support is required (Equipment needs to be reprogrammed/replaced)
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Guest Support AgentContactworks Jan 2010 - Jul 2014Austin, Texas Area1. Assisted customer's with connecting their device to the wireless network (Laptop/PC/Tablet/Smartphone/TV/Streaming devices)2. Familiar with most platforms (Windows/MAC/Android/IOS) 3. Identified offline services and equipment (Login page offline/AP or Node offline/Site offline) 4. Assisted customer's with account questions (Service credits due to intermittent/offline equipment/Reimbursement) 5. Able to identify Line-Of-Sight/Shielding challenges in a wireless mesh network (Clear path of sight to the tower/No metal obstructions in the windows IE. metal blinds/foil) 6. Knowledgeable about 2.4GHz and 5GHz mesh networks (SISO/MIMO)(802.11b/g/n/ac)
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Psk TechnicianProtect America Mar 2008 - Jul 20083800 Quick Hill Road, Austin, Tx 78728Provided assistance with connection of alarm systems Added and tested additional equipment of alarm systems Specialized in Broad Band connectivity issues
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Level 1 Tier 3 Support TechnicianTelenetwork Oct 2007 - Mar 20081340 Airport Commerce Dr Suite 490 Austin, Tx 78741Provided assistance with DSL synchronizationTroubleshot wireless connectivity issues Escalated issues that needed Line Repair
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Level 2 Data Support TechnicianHarte-Hanks / Samsumg Account Dec 2006 - May 20072800 Wells Branch Pkwy; Austin, Tx 78752Provided software support for wireless Solved synchronization issues with a PC Provided basic technical for wireless
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Customer Service AgentHarris Connect Feb 2006 - Dec 200615128 Kramer; Austin, Tx 78758Updated Alumni information for universities Resolved issues regarding informationCall center customer service
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Escalations AgentHarte-Hanks / Xbox 360 Account Oct 2005 - Jan 200611525 Stone Hollow Dr Ste 100, Austin, Tx 78758Email Microsoft about extreme situationsResolved managerial situations Call center customer service
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Senior Sales Associate / Key Holder (Shift Manager)Radio Shack Feb 2001 - May 20055744 Manchaca Road; Austin, Tx 78745Top phone sales person (25 out of 36 months).Audio/Video expert.Performed resolution of customer service issues.Great with customer interactions Extensive product knowledge Responsible of "End of Shift" deposits
Arthur Betts Skills
Arthur Betts Education Details
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The Austin AcademyMid Level College
Frequently Asked Questions about Arthur Betts
What company does Arthur Betts work for?
Arthur Betts works for Contactworks
What is Arthur Betts's role at the current company?
Arthur Betts's current role is Quality Assurance Lead at ContactWorks.
What is Arthur Betts's email address?
Arthur Betts's email address is ab****@****xtx.com
What is Arthur Betts's direct phone number?
Arthur Betts's direct phone number is +151294*****
What schools did Arthur Betts attend?
Arthur Betts attended The Austin Academy.
What are some of Arthur Betts's interests?
Arthur Betts has interest in Education.
What skills is Arthur Betts known for?
Arthur Betts has skills like Technical Support, Help Desk Support, Call Centers, Computer Hardware, Computer Repair, Windows 7, Troubleshooting, Software Installation, Printers, Virus Removal, Laptops, Computer Maintenance.
Who are Arthur Betts's colleagues?
Arthur Betts's colleagues are Christepher Smith, Enzoni Sac Gonzalez, George B., Maria Mcewen, Leanne Hillman.
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