Arthur Bobrow Email and Phone Number
Arthur Bobrow work email
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Arthur Bobrow personal email
Arthur Bobrow is a Implementation - Success - Support - Partnerships at GoodHuman. He possess expertise in leadership, customer experience, stakeholder engagement, service design, contract management and 37 more skills. Colleagues describe him as "I had the pleasure of working with Arthur at Deep Blue Company. Arthur was instrumental in our foundation customer experience & quality programs and platforms across sales, service and conveyancing delivery functions. He is famous for his positivity and kindness for everyone, which was evident in his love of coaching and inspiring people to be their best.", "I had the absolute privilege of working closely with Arthur in his role of Head of Customer Experience. His passion for the customer and his commitment to designing and delivering great outcomes was always guaranteed. Arthur is highly respected by all of his colleagues. Thank you for the opportunity to work with you and learn from you, Arthur", and "From VoC programs to customer journey mapping and empowering all employees at Deep Blue Company to put the customer front and centre, Arthur is exemplary in his authentic ability to continuously enhance the customer experience. An exceptional coach to colleagues and team members, and a values-driven Leader through and through, Arthur's organisational contribution transcends the CX function and leaves its mark business-wide. Looking forward to our professional paths crossing again."
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Head Of CustomerGoodhuman Mar 2024 - PresentRichmond, Victoria, Au
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Head Of Implementation & Customer ServiceGoodhuman Aug 2022 - Mar 2024Richmond, Victoria, AuGoodHuman is a fast growing start-up creating technology to amplify the good that exists in the world.Every person in this world, no matter who they are or where they’re from, will want support at some point in their lives. But even with many good humans in the world providing support for others, it’s not always easy to find or access support when you want it. GoodHuman is changing that.With an all-in-one platform that combines workforce, customer and billings management, GoodHuman simplifies complexities and makes it easier for human services organisations to deliver great support.
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Head Of Customer Experience And QualityDeep Blue Company Jan 2020 - Jun 2022Melbourne, Victoria, AuPlanning and execution of service strategy & quality standards across customer journeys while establishing measures for customer sentiment/success for scalability & continuous improvement. -
Cx ManagerRea Group Mar 2018 - Nov 2019Richmond, Victoria, AuMy role as REA's Customer Experience Management is the practice of designing and reacting to customer interactions to meet or exceed their expectations, leading to greater customer satisfaction, loyalty and advocacy -
Head Of Operations And Service Design For Find AgentsRea Group Sep 2017 - Mar 2018Richmond, Victoria, AuEstablished of new concierge phone-based team “leads and branding” start-up division which incorporated recruitment, training, process development, CRM implementation and procurement of vendor for multi-channel communication platform implementation
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Group Manager Sales & ServiceBms Interactive Jul 2014 - Mar 2017Richmond, Victoria, AuMy role was to ensure that all the contractual Key Performance Indicators (KPI’s) between BMS and our clients are met. I lead and direct Campaign Managers, Team Leaders, Support Staff, WFP, IT, Learning & Development, Quality Assurance/Compliance and Contact Centre operation teams to deliver projects that meet client requirements while managing the day-to-day operation of client relationships and campaigns. My client portfolio is diversified across multiple channel verticals including Outbound & Inbound customer acquisition, Outbound lead generation, Inbound customer service, save & intervention, complaints, general enquiries and digital marketing call-to-action initiatives. -
Senior Manager Customer OperationsPlaxa Pty Ltd Jul 2010 - Jul 2014Melbourne, AuPlaxa is a SaaS employee engagement appraisals platform focusing on employees strengths to drive productivity and engagement as an alternative to performance reviews most active in the Aged Care sector Responsibilities were developing client relationships and retention on SaaS platform which encompassed - Develop ongoing support relationships with clients- Define and measure client satisfaction reports- Develop & maintain the SaaS leaning portal and sales collateral- Project manage improvement of the SaaS platform through the development and execution of user stories & test plansKey achievements:- Developed customer journeys to identified service gaps to develop scalable, repeatable processes to reduce obstacles by implementing an online learning portal to automate self-service to reduce first level support- Led planning and execution of client on-boarding training and support documentation for onsite and virtual customers- Provided strategic direction for Search Engine Marketing and Search Engine Optimisation -
Sales Team LeadSeek Jan 2008 - Jun 2010Cremorne, Victoria, AuThe key areas within my role were coaching and development of the phones based sales team with an overall objective of generating revenue and delivering great sales service to clients. -
Contact Center Operations ManagerTeletech International Mar 2006 - Jan 2008Clichy, FrAs Contact Center Operations Manager, I delivered operational direction and support to ensure the success of the programs. The business model involved working closely with the clients to develop and implement call centre strategies which were focused on driving productivity, quality control, and cost savings, which in turn yielded a significant return on the investment made by the clients.
Arthur Bobrow Skills
Arthur Bobrow Education Details
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University Of JohannesburgAdvanced Diploma Electrical Engineering
Frequently Asked Questions about Arthur Bobrow
What company does Arthur Bobrow work for?
Arthur Bobrow works for Goodhuman
What is Arthur Bobrow's role at the current company?
Arthur Bobrow's current role is Implementation - Success - Support - Partnerships.
What is Arthur Bobrow's email address?
Arthur Bobrow's email address is ar****@****.com.au
What schools did Arthur Bobrow attend?
Arthur Bobrow attended University Of Johannesburg.
What skills is Arthur Bobrow known for?
Arthur Bobrow has skills like Leadership, Customer Experience, Stakeholder Engagement, Service Design, Contract Management, Objectives And Key Results, Digital Transformation, Business Process Outsourcing, Agile Project Management, Training And Development, Customer Experience Transformation, Start Ups.
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