Ertugrul Arthur Cam Email and Phone Number
Experienced Tech Professional, Certified Scrum Master, and PMP Certified Project Manager renowned for expertise in Contact Center, Telecommunications, and Customer Management. Specializing in Tech and Business Reorganization, Process Redesign, and IT Transformation.As a full-stack software developer proficient in Microsoft stack, .Net, Asp.Net, C#, Angular, jQuery, MS SQL, Azure DevOps, Unit Testing, CICD, and MVC, I bring a comprehensive technical background to my roles.With diverse experience as a Software Developer and Project Manager, I have played key roles in multi-million dollar transformation projects for some of Turkey's largest companies alongside global partners. My capabilities extend to setting up effective IT strategies, analyzing sector and customer needs, and leading transformative efforts by evolving legacy systems to align with current requirements.As an IT transformation manager, I have successfully led all phases of IT reorganization, aligning technology strategy with business objectives, driving business process redesign, and optimizing processes. Notably, I played a pivotal role in establishing and leading the Tech department for Turkey's largest Call Center Company, Assistt, overseeing a successful transformation and reorganization.In my tenure as Director of IT Solutions, I managed the Technology department for four years, demonstrating a commitment to excellence in project management, enterprise architecture, and IT transformation.
-
Scrum MasterAgilence, Inc. Mar 2020 - PresentMount Laurel, Nj, Us -
Sr. Full Stack Software DeveloperFinance Of America Mortgage Oct 2018 - Mar 2020Concord, Ca, UsSoftware Architect and Sr. Full Stack software developer with the technologies: Asp.NET MVC, aspnet core,Angular 7 with PrimeNG,SQL Server,Entity Framework, Ado.NetRest, Web API, JScriptUnit testing with NSubsituteDependency injection with Castle WindsorProject Management, Collaboration, Versioning, Repository Management and Continuous Integration-Continuous Deployment with Azure DevOps -
Software Development Team LeadItlize Global Llc Jul 2017 - Oct 2018Piscataway Township, New Jersey, UsSoftware Architect, Software development team lead and consultant of the projects, Sr. Full Stack software developer mostly in Microsoft stack tools: Asp.NET MVC, Angular 6 and higher, SQL Server,Rest, Web API, jQuery, JScriptAngularJS.Unit testing with NSubsitutePackage Management with NuGetDependency injection with Castle WindsorProject Management, Collaboration, Versioning, Repository Management and Continuous Integration-Continuous Deployment with Azure DevOps -
Director Of Information TechnologyAssistt Jun 2014 - Jun 2017Istanbul, Istanbul/Bostancı, TrAs the head of the IT department, I was directly responsible for overseeing a team of 250 IT professionals, as well as two group managers and eight managers. I managed the full lifecycle of software development, information technology infrastructure, applications, and services for Assistt, Turkey's largest call center company with over 10,000 employees. This included managing the PMO, software development teams, data centers, disaster recovery facilities, ERP applications, telephony PBX systems, CRM, internal reporting, database management, and IT help desk.I led the evaluation, selection, and implementation of new ERP, HR, IDM, CRM, telephony, data warehouse, and security systems for the company, resulting in an increase in server virtualization from 18% to 75% and desktop virtualization from 0% to 70%. I also reorganized the IT team to improve service levels, better support business unit goals, expand career opportunities, and established an IT PMO with standards and policies to provide customer satisfaction and consistency.I audited services and systems from multiple vendors, identifying and eliminating underused and unnecessary items and resulting in savings, refunds, and cost avoidance of $200,000 per year. I also managed all IT vendor relationships, negotiated related contracts, and created the annual IT business plan and budget (over $10 million) in alignment with corporate and business unit initiatives. During my time at Assistt, the company experienced growth of 511% in profit, 96% in revenue. -
Manager Enterprise ApplicationAssistt Feb 2013 - Jun 2014Istanbul, Istanbul/Bostancı, TrAs the manager of the in-house development team, I led the design, development, and testing of numerous software projects. I also initiated the Assistt Transformation Project to define the reorganization strategy of Assistt and establish the IT department.I completed a current state assessment and developed the firm's IT strategy and project roadmap, presenting large-scale projects effectively to the board of directors. I oversaw the overhaul of all service processes, data models, and legacy systems, and established an enterprise IT strategy and set up business intelligence and database infrastructures. I also purchased and installed BSS applications, including SAP ERP systems, Documentum systems, identity management systems, performance management systems, and custom HR applications.I redesigned and upgraded telephony systems, including Avaya Aura, Verint Impact 360, and Genesys inbound, outbound, and backbone systems, and purchased and configured voice recognition, voice biometrics, and speech analytics systems. I also introduced methods for tracking project management, workload planning, and corporate business performance metrics -
Project Manager, Team LeaderTurk Telekom Oct 2007 - Jan 2013Ankara, TrPlayed various roles from software developer to project manager in Turk Telekom’s after-privatization fast pacing IT environment. Lead or participated geographically and culturally diverse cross-functional teams for large projects across departmental and business units. Collaborated with senior executives, business customers and IT managers to understand business needs and manage cross-team impacts. Wrote up Project Scope and WBS, Identified, tracked and monitored projects 24/7 and proactively communicated project-related issues, scope changes, variances, constraints and contingencies that may arise during projects implementation.Project manager of Sun IDM Implementation. The system implemented in partnership with Nokia Siemens Networks, for both legacy systems and new installed systems. Implementation and development of self service interfaces completed without delays and major defects, data migration handled successfully for over 18.000 employees and more than 1500 roles/privileges. Successfully delivered within budget and time with Waterfall Model.Project Manager and Systems Architect of DAS Customer Documents Management project. Europe’s largest document management project aimed to digitalize all customer documents, including backlogs, based on Documentum and Siebel CRM. This mission critical project developed on Documentum and integrated with Service Bureau Systems, Siebel and Custom CRM Systems and customer self service applications. Delivered within budget and time. Managed 4 separated development teams with waterfall/agile methodologies, within harmony. System Architect, Developer and Project Manager roles for numerous BSS projects including TT Enterprise Information Platform (Documentum – Sharepoint), TTNET Enterprise Document Management System Project, TT Operational Reporting System (Business Objects) Project, TT Invoice Processing Project (SAP – Documentum). -
Software DeveloperTurk Telekom Jan 2007 - Jan 2013Ankara, TrTT Enterprise portals development team leader.Software Developer with C#, Asp.NET, MVC, MS-SQL, JavaScript, jQuery, Asp.Net WebForms, Ado.NET, Entity Framework and Windows Forms technologies. Enterprise projects solution architect.Customer Documents Digitalisation project (DAS) solution manager, (which is one of the biggest document digitalisation project of Europe which includes to organise all existing customer documents on-site, transport to a centralised service bureau location, scan and store both digitally and physically for one+ billion pages and manage whole lifecycle of customer documents from TT and TTNET CRM Systems to logistics, service bureau and physical archiving phases and serving the documents digitally to third party systems) -
Software DeveloperTurksat May 2006 - Oct 2007Ankara, TrDeveloped various enterprise level applications for e-Government project in VB#, C#, asp.Net, MSSQL, Oracle and PostgreSQL platforms.Worked in large teams of in-house developers and vendors, effectively using collaboration tools like Sharepoint, SourceSafe and Jira. Participated in daily scrums. Provided technical advice on development, design, bugs and enhancements.E-Government Gateway Project: (E-Gov Gateway is a platform which is the Government Services are offered electronically to the citizens, non-citizens, business and government agencies on a middleware system and a single web site) Government agencies systems and services integration analyst and data communication designer.Driving License and Passport Application Automation System (POMESIS) project coordinator and software designer. -
Software Designer & DeveloperMetus - Computorium Dec 2005 - May 2006Sunnyvale, Ca, UsSoftware Developer and Metus Framework Design Engineer for Metus Library which is a boxed digital asset management solution, also has a very common usage of Turkey’s national wide TV Channels and news agencies.C#Asp.NETMSSQLhttp://www.metus.com/ -
Software Designer & DeveloperAktif Bilisim & Digital Archiving Solutions Dec 2003 - Dec 2005WareMedia Digital Media Archiving Solution Systems Solution Designer and Developer:-Asp.NET-C#-MSSQL
Ertugrul Arthur Cam Education Details
-
Yıldız Teknik ÜniversitesiComputer Engineering -
Kirikkale Fen Lisesi
Frequently Asked Questions about Ertugrul Arthur Cam
What company does Ertugrul Arthur Cam work for?
Ertugrul Arthur Cam works for Agilence, Inc.
What is Ertugrul Arthur Cam's role at the current company?
Ertugrul Arthur Cam's current role is Certified Scrum Master, PMP and Software Engineer.
What schools did Ertugrul Arthur Cam attend?
Ertugrul Arthur Cam attended Yıldız Teknik Üniversitesi, Kirikkale Fen Lisesi.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial