Arthur Carson Email & Phone Number

Directed a team of 20+ Business Systems Analysts, Developers, QA analysts and Project Managers in the support and development of Ditech’s Loss Mitigation Solutions. Implemented and led a Level 2 support team, made up of Application Analysts to provide incident support for loss mitigation applications. Leading Level 3 team made up of PM’s, BSA’s and Developers to provide 3rd level support and enhancement of key initiatives. Program Management activities for multiple large strategic initiatives Collaborated with business partners and demand partners to prioritize strategic projects. Developed metrics to track and analysis and improve performance. Improved Service levels for incident resolution by 50% in the first year. Vendor management activities for multiple vendor partners

Toronto, On, Ca

Directed a team of 90+ Functional SAP analysts worldwide, plus contractors with an annual budget of over 6 million. Developed a strategic 24 x 7 SAP Level 3 support team for a global OTC, MFG & Finance SAP. Program Management of the delivery of 30-40 large SAP enhancementsSuccessfully integrated multiple acquired companies into our SAP Instance Collaborated with business partners and demand partners to prioritize strategic projects. Developed and utilized a prioritization process for level 3 SAP support tickets. Develop metrics to track and analysis and improve support performanceVendor management activities for multiple vendor partners

Toronto, On, Ca

Successful deployed SAP ECC FICO and SRM across Thomson ReutersBuilt and directed a worldwide team to support the SAP financial solution across the company. The team consists of 60 members doing development and configuration work. Reduced costs for the company by 2 million by right-shoring the team over a 6 year period during and after implementation. Effectively managing the costs while delivering excellent solutions. Program Management of simultaneous large SAP enhancements, integrations of acquired companies and other important initiatives.Partnered with senior leaders in the business to prioritize strategic prioritiesManaged and directed multiple vendor partners Directed a Lean Six sigma effort to improve our finance system process. In the first year of process improvements, over 5000 support tickets were closed yielding a 50% reduction in the ticket count. Implemented other financial systems and processes including AP workflow solution (Markview 170 for SAP), the Sabrix Tax package, and the collections application Get Paid. Successfully manage SAP financial integration to other applications like Cognos, My Expenses, Wall Street Treasury Successfully implemented and supported the migration of Banking interfaces to XML across all banking partners