Arthur Chen Email & Phone Number

Newport Beach, California, United States

Irvine, Ca

Manage a team of 20+ business system analysts and developers implementing and maintaining a suite of enterprise applications supporting marketing and sales business operations with $1.3 trillion assets under management. The applications provide critical business capabilities such as maintenance of up-to-date customer profiles, timely publication of accurate investment product data, tracking and fulfillment of marketing literature orders, etc.• Successfully led and delivered two $1.3M+ projects on time with quality using Agile/SCRUM methodology providing complex investment data for institution clients, reducing operational costs, and improving user experience for over 2,000+ shareholder services users.• Effectively forecasted and managed $3M+ annual team budget and delivered new and enhanced capabilities through customer built and 3rd party components utilizing Java, JQuery, JavaScript, CSS, XML, .NET, SOAP, and RESTful Webservices on Tomcat, IIS, and SQL Servers.• Built multiple high performing teams through hiring, organizational design, and individual coaching of business system analysts, developers, and on- and off-shore contractors with technical skills and performance matching the needs.• Collaborated and delivered application roadmap prioritizing team’s strategic transformation direction to meet overall business needs, emerging industry trends, and technical competency growth in areas such as cloud computing, data blending and analytic, robotic processing, etc.• Established and chaired a monthly cross-site business and technical forum bringing the communities together to share visions and have a positive impact each other’s work. The average attendance grew from initially 20 to over 100 in less than a year.

Irvine, Ca

Responsible for architecture review and certification of the Capital Bank and Trust retirement business applications ensuring the applications meet architecture and infrastructure standards, and technology components support capabilities needed by the applications.• Provided technical architecture direction to vendor selection, Proof-Of-Concept validation, and successful deployment of a new automated email workflow system based on Genesys products.• Successfully led the planning and segregation of 70+ non-production servers from the production network enforcing the production isolation controls as required by compliance regulations.• Assessed and developed infrastructure and technology application roadmap with detailed TCO analysis resulting in 100’s of thousand dollars saving in annual operating cost.

Brea, Ca

Lead application architect responsible for the architecture of a Windows-based CTI application suite as part of the enterprise and mobile voice and data communication systems. Additional responsibilities included managing prototype activities and setting technology standards for the entire local design center.Lead Business System Analyst responsible for requirement management and quality assurance of a multi-line cordless phone system integrated as part of a dynamic start-up incubation team. Key features include Windows-based speech recognition, text-to-speech, and Unified Messaging capabilities.

Cypress, Ca

Development of embedded Operating System in firmware and hardware modules for ARM7-based microprocessor controller

Pasadena, Ca

Lead developer, on a team of 6 developers, responsible for the development of Deep Space Network (DSN) ground communication recording subsystems including design, development, schedule, deliverables, and team assignment and performance reviews.

M.S.

B.S.