To build up service SOP and manager mystery shopping project.

Develops and implements sales training programs to monitor and improve standards of performance of the sales force.Identifies training needs of the sales force. Develops training methods to provide appropriate courses to improve sales performance of sales force.Organizes training activities and monitors quality of training programs in order to ensure that training needs are met and sales performance is enhanced.Organizes training activities and monitors quality of training programs in order to ensure that training needs are met and sales performance is enhanced.Facilitate annual training activities according to product/ marketing plans.Maintain the records and materials and branch company training management.To act a sales trainer.

To organize and carry out the project of China trust commercial Bank and Yung Ching Rehouse Company service SOP improvement.To supervise the projects of VW, Mazda, Luxgen, Honda, Ford, Hyundai, Lexus sale and service SOP improvement and training.Develops and implements the sales SOP.

To assess staffs ‘efficiency, performance audit and carry out on-job training.Formulate performance KPIConducted outsourcing projects including:-Taiwan Taxi Call Center (30 Inbound Service Seats)-Taiwan Honda Cars Sales Service Audit -Fubon Life Insurances Night Call Center (10 Inbound Service Seats)-Yahoo! Tele & Mail Service Center (40 Inbound Service Seats)Supervise and improve service calls performance:-Taiwan Mobile, Taiwan Fix Network -Taiwan Taxi, Fubon Life Insurance-Yahoo! -Resource Recycle, EPAInternal Trainee lecturer (over 500 training hours)Formulate service and process SOPTo improve service and operation processCoordinate functions and inter-departments activities