Arthur Dimopoulos Email & Phone Number

Melbourne, Victoria, Australia

Network Modernisation (Network, Security, Site Fitouts) for SVHA- Led internal Network, Security and Wireless teams, together with suppliers in cabling, electrical, hardware and Wireless, together with Cisco, to completely modernise the network.Portfolio of Network, Security and Software Projects for CHED- Led the portfolio delivery of upwards of 60 initiatives by negotiating and coordinating network, security and data centre teams. Reported to internal and CHED management on… Show more Network Modernisation (Network, Security, Site Fitouts) for SVHA- Led internal Network, Security and Wireless teams, together with suppliers in cabling, electrical, hardware and Wireless, together with Cisco, to completely modernise the network.Portfolio of Network, Security and Software Projects for CHED- Led the portfolio delivery of upwards of 60 initiatives by negotiating and coordinating network, security and data centre teams. Reported to internal and CHED management on progress and issue, risk and delay mitigations.Dynamics 365 Design Phase for AFCA- Led the recovery of the extended design phase of a new Complaints Management solution for the Australian Financial Complaints Authority. Show less

Melbourne, Victoria, Australia

Vehicle Telematics Solution (Fleet Customers)- Led the technical tender process, working closely with marketing, procurement, in-house 3rd party partners and technical teams for the expression of interest, tender selection process and award of a Fleet vehicle management solution by coordinating inputs, requirements, recommendations- Moved tender process to delivery, building a team of developers, testers, architects, engineers and integration partners through a number of Toyota's… Show more Vehicle Telematics Solution (Fleet Customers)- Led the technical tender process, working closely with marketing, procurement, in-house 3rd party partners and technical teams for the expression of interest, tender selection process and award of a Fleet vehicle management solution by coordinating inputs, requirements, recommendations- Moved tender process to delivery, building a team of developers, testers, architects, engineers and integration partners through a number of Toyota's internal divisions.- Embraced and implemented agile delivery model, developing epics, stories, sub-stories together with testing and reporting structures so that progress can be measured.- Supported development of contracts for suppliers (internal and external suppliers) by working closely with procurement team.- Navigated COVID lock-down periods to keep program (including on-road vehicle testing) moving forward. Show less

Melbourne, Australia

Cyber Security Services Platform for Vodafone NZ- Telstra negotiated the wholesale of a security services platform to Vodafone NZ (VFNZ) allowing VF to sell access to it. I was brought on to ensure configuration of security devices for all VFNZ customers by leading the design, development and testing teams to configure the solution. VFNZ then allowed their customers access to the solution allowing their security devices to be monitored and managed.Cyber Security Solution for… Show more Cyber Security Services Platform for Vodafone NZ- Telstra negotiated the wholesale of a security services platform to Vodafone NZ (VFNZ) allowing VF to sell access to it. I was brought on to ensure configuration of security devices for all VFNZ customers by leading the design, development and testing teams to configure the solution. VFNZ then allowed their customers access to the solution allowing their security devices to be monitored and managed.Cyber Security Solution for Telstra SMB customers- Led the team, working closely with the Marketing, Sales, Design and Technical teams, including 3rd parties Palo Alto and Cisco to design, develop, test and release to SMB market, a product allowing a Telstra customer to purchase and activate security on their network - by selecting either Cisco or Palo Alto product. Worked extensively with integration teams, ensuring commercial agreements in place.Orchestration, Data and APIs- Telstra sought to leverage Network-As-A-Service, allowing software defined integration of products and services. I led this initiative as part of the large Network Evolution Program. I built the teams to allow the engagement of 7 suppliers (Including Infosys, Amdocs, etc.) as these were proof of concepts, in order to see how this would/could work. Reported on program to senior management and into the overarching program leads.Cisco SDN/NFV solution for Cisco ASA and Palo Alto Firewalls- Telstra partnered with Cisco to develop the first Software Defined Network (SDN) solution allowing a user to implement software driven changes to a network, to dynamically. The project had board level visibility. I led the program of work, gathering status reports and inputs, and reported across both organisations regularly. Show less

Melbourne, Australia

British Telecom Cloud Contact Centre Solution for Cathay Pacific- Requested to recover problematic delivery of Cloud Contact Centre solution to Cathay Pacific. Based in Hong Kong, I took responsibility and led the team to clarify their tender obligations, develop a plan to build and release, negotiated timings for inputs and testing with Cathay Pacific - especially on global rollout of approx 20+ sites. Successfully deployed solution in China and HK, before handing over to local HK team… Show more British Telecom Cloud Contact Centre Solution for Cathay Pacific- Requested to recover problematic delivery of Cloud Contact Centre solution to Cathay Pacific. Based in Hong Kong, I took responsibility and led the team to clarify their tender obligations, develop a plan to build and release, negotiated timings for inputs and testing with Cathay Pacific - especially on global rollout of approx 20+ sites. Successfully deployed solution in China and HK, before handing over to local HK team to roll out globally.Avaya Cloud Contact Centre Solution for Ausnet- Requested to support the local Australian team in stakeholder management and rollout of Avaya Cloud Contact Centre solution to Ausnet. Managed the reporting to customer allowing team to focus on delivery. Show less

Melbourne, London, Cape Town

Genesys Contact Centre Solution, incl. WFM, Call Recording for MedibankSAN/NAS Storage Solution implementation for GSK, BoxHill HospitalWAN Site Auditing - Melbourne WaterVirtual Contact Centre development and implementation - NABOracle Bankers Workbench integration with Multimedia Softphone for NABICT build/implementation (Network, Security, Wireless, Storage) for Royal Childrens HospitalMobile PrePaid Billing platform upgrade - TelstraBigpond Voice Service Channel… Show more Genesys Contact Centre Solution, incl. WFM, Call Recording for MedibankSAN/NAS Storage Solution implementation for GSK, BoxHill HospitalWAN Site Auditing - Melbourne WaterVirtual Contact Centre development and implementation - NABOracle Bankers Workbench integration with Multimedia Softphone for NABICT build/implementation (Network, Security, Wireless, Storage) for Royal Childrens HospitalMobile PrePaid Billing platform upgrade - TelstraBigpond Voice Service Channel (IVR) - TelstraMobile Thru Connect Billing and SMS Call Handing solutions Presales - Sensis/TelstraBusiness Intelligence Consulting and Online Data Store Design - WorldvisionTimesheeting Solution to support local and remote usage - WorldvisionPABX upgrade to VoIP - WorldvisionComplete HRIS - WorldvisionCRM Solution for Contact Centre - WorldvisionBilling Systems enhancements - OneTelCredit Management Systems - RMG Limited/Laurens & Co. Show less

Master Of Business Administration (Mba)

National Diploma, Information Technology

Certificate, Project Management