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• Process Analysis: Analyze current business processes to identify areas forimprovement and optimization.• Process Improvement: Develop and implement process enhancements aimed atincreasing operational efficiency, reducing costs, and enhancing output quality.• Cross-Functional Collaboration: Collaborate with cross-functional teams to ensurethat process changes are aligned with the organization's goals and that allstakeholders understand the changes.• Effectiveness Monitoring: Continuously monitor and assess the effectiveness ofimplemented process changes, making adjustments as necessary and reporting on theoutcomes.• Documentation and Training: Create and maintain comprehensive processdocumentation and training materials to ensure that employees understand andfollow the improved processes.• Support and Guidance: Provide guidance and support to staff members regardingprocess-related questions and issues.• Bottleneck Resolution: Identify and address process bottlenecks and otherinefficiencies that may hinder operational effectiveness.• Industry Trends: Stay up-to-date with industry trends and best practices related tobusiness process management to ensure the organization remains competitive.• System Training: Conduct training and onboarding for various systems such as CRM,BI, and digital signing system.• Communication: Serve as the initial point of contact for questions related to operations, systemsand processes, ensuring clear and effective communication.• Broker Development Program: Oversee the Broker Development Program, ensuringthat staff members are following the program and meeting KPIs.• Monitoring and Reporting: Monitor the progress of the Broker DevelopmentProgram, track KPIs, and report program results to the Commercial Director andManagement Team.• Training Development: Define, organize, and manage training sessions for the organization.

Main tasks:- Analyse and map out current business processes to identify areas for improvement. - Develop and implement process improvements that increase efficiency, reduce costs, and improve the quality of outputs.- Work with cross-functional teams to ensure alignment and understanding of process changes.- Monitor and report on the effectiveness of implemented changes.- Identify and resolve process bottlenecks and other inefficiencies.- Develop and maintain process documentation and training materials.- Provide guidance and support to staff on process-related issues (first point of contact).- Stay current with industry trends and best practices related to business process management.- CRM Training/Onboarding/Evaluations- Power BI and Scrive (digital signing system)- Communication materials

Main tasks:- Communicating with customers, making outbound calls to potential customers, and following up on leads.- Understanding customers' needs and identifying sales opportunities.- Answering potential customers' questions and sending additional information per email.- Keeping up with product and service information and updates.- Creating and maintaining a database of current and potential customers.- Explaining and demonstrating features of products and services.- Staying informed about competing products and services.- Upselling products and services.- Researching and qualifying new leads.