As the Operational Director at Seazone, a leading startup in the vacation rental market and the number one partner of Airbnb in Brazil, I oversee the sales and pre-sales teams, develop commercial processes, automate sales tools, monitor KPIs, and plan the strategic direction of the area. With a Master of Engineering degree in Mechanical Engineering from Universidade Federal de Santa Catarina, I have a strong background in quantitative research, data analysis, and project management. I have also obtained the AAI certification from ANCORD, which attests to my knowledge and skills in the financial market. I am passionate about innovation, problem-solving, and customer satisfaction.