My role plays an important role in the organization by performing a number of activities related to assisting originators build complete loan files for submission. This role performs Contract to Close duties.

This position perfiorms Loan Servicing functions including, payment processing, ACH rejections, boarding and funding new organizations, insurance and tax processing, payout'processing, scanning and filing loan documents, and quality control.

This position is responsible and accountable for providing high quality service by processing and closing mortgage loans according to Washington Federal policies, procedures and regulatory guidelines: with special attention paid to communication, compliance, loan quality and timing. The Mortgage Loan Processor will work with a team of processors to support branch loans in a division. This position focuses on all aspects of the loan processing & closing processes in a regionalized processing center. Along with the key functions listed below, this position is expected to uphold the value that Washington Federal places on simply being nice.

Handle client and branch contacts for service or prospective Client inquiries. Identify needs and resolve them appropriately through contact resolution or referral of other Washington Federal resources when required.Answer questions and provide information to assist Clients/Branch staff using information resources and knowledge/experience.Answer Washington Federal inbound telephone calls and emails; determine needs and transfer caller to appropriate department or individual as required.Handle additional tasks when not handling contacts, such as information updates, outbound follow up and special projects.Meet or exceed performance standards and metrics to provide a quality experience Washington Federal is proud to provide.