Arthur Gutierrez work email
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Arthur Gutierrez personal email
Associate Customer Delivery Engineer at Cyara since February 2023, pivotal in enhancing contact center operations through Interactive Voice Response (IVR) and performance testing. With over four years of prior experience as a Help Desk Technician at b1BANK and or Texas Citizens Bank, my role has evolved to specialize in Support Software Engineering. My technical proficiency is certified by multiple Cyara accreditations, and my foundational education was completed at Sam Rayburn High School. Currently specializing in Cloud and DevOps technologies through the implementation of projects based on real scenarios with focus on technologies and services from AWS, Microsoft Azure, Google Cloud and Oracle Cloud with the objective of supporting companies in their migration and modernization journeys from on-premise to Cloud.Learn more about these cloud project by visiting my portfolio athttps://medium.com/@arthurgutierrez57Technologies of interest:Cloud | MultiCloud | DevOps | AWS | Microsoft Azure | Google Cloud | Oracle Cloud | Terraform | Ansible
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SaasCyaraLa Porte, Tx, Us -
Devops EngineerKbr, Inc. Nov 2024 - PresentHouston, Texas, Us -
Associate Customer Delivery EngineerCyara Feb 2023 - Aug 2024Redwood City, California, Us
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Help Desk TechnicianB1Bank Mar 2019 - Mar 2023Baton Rouge, Louisiana, Us -
Help Desk TechnicianB1Bank Jun 2022 - Aug 2022Baton Rouge, Louisiana, Us
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Help Desk TechnicianB1Bank Mar 2019 - Aug 2022Baton Rouge, Louisiana, UsManage Help Desk tickets in a timely mannerRespond to customer issues via phone, email and computer chatProvide customer assistanceDocument customer interactionsRun diagnostics to resolve customer reported issuesEscalate issues to the next Tier with next level of difficultyInstall, make changes and repair computer hardware and softwareFollow-up with customers to ensure issues are resolved
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Help Desk TechnicianB1Bank Mar 2019 - Aug 2022Baton Rouge, Louisiana, UsManage Help Desk tickets in a timely mannerRespond to customer issues via phone, email and computer chatProvide customer assistanceDocument customer interactionsRun diagnostics to resolve customer reported issuesEscalate issues to the next Tier with next level of difficultyInstall, make changes and repair computer hardware and softwareFollow-up with customers to ensure issues are resolved
Arthur Gutierrez Education Details
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The Cloud BootcampMulticloud Bootcamp -
Sam Rayburn High SchoolHigh School Diploma
Frequently Asked Questions about Arthur Gutierrez
What company does Arthur Gutierrez work for?
Arthur Gutierrez works for Cyara
What is Arthur Gutierrez's role at the current company?
Arthur Gutierrez's current role is Saas.
What is Arthur Gutierrez's email address?
Arthur Gutierrez's email address is ar****@****ara.com
What schools did Arthur Gutierrez attend?
Arthur Gutierrez attended The Cloud Bootcamp, Sam Rayburn High School.
Who are Arthur Gutierrez's colleagues?
Arthur Gutierrez's colleagues are Lela House, Ramesh Cyrus, Glynece Warren, Amey Prakash, Satyajit Verma, Sharp Nawaz, Jake Prager.
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