Arthur Jackson Email & Phone Number

Global Locations

Directed and implemented strategic and operational effectiveness measures to manage the Human Resource functions to achieve overall organizational readiness; provided oversight of the established equal opportunity program; acted as chair on recruiting panel establishing viability and sustainability of the future recruiting force. • Evaluated and assessed more than 450 personnel to establish guidance toward successful promotions within a timely manner; presented career initiatives and guidance through public speaking presentations to crowds of more than 300.• Prepared formal written reports and conducted over 30 presentations to higher levels officials regarding the program status and prepared recommendations and solutions to all recruiting problems.• Oversaw the payroll, career counseling and administrative departments while driving a positive culture to Service members belonging to the organization.• Trained, coached, and mentored officers on leadership, problem-solving, oral and written communications, risk management, and the U.S. Air Force, HR core competencies.• Developed training programs for more than 100 employees strengthening the training success rate by 15%.

Sourced, interviewed, and placed candidates for positions; presented and negotiated contract options and service obligations to develop realistic career goals; coordinated monthly training sessions for 30-45 incoming personnel; mentored and trained new employees on policies and procedures.• Exceeded company recruitment goals, ranking in the top 20% of the state; annually produced 120% of yearly assigned recruiting mission.• Presented 750+ in-home presentations to recruit and family members to determine potential career opportunities, benefits, and provide answers to concerning questions.• Organized and ran more than 65+ new recruit functions for over 1.2K potential reserve, and active duty recruits from activities of sports, field days, picnics, and physical training sessions.• Led all other recruiters within the company in accession for 2 years - over 72 hires.• Established and implemented vision, goals, community engagement, public relations and branding strategies for the United States Air Force and Air Force Reserve. • Developed and nurtured effective relationships with more than 100 local and regional corporations, non-profits, government and community partners to identify employment opportunities.

Global Locations

Led a turnaround team to overcome operational problems that jeopardized Quality, Delivery, Financial, and Work environment; created a highly successful Quality Assurance department that consistently exceeded stretch goals for all quality metrics; challenged to recuperate customer satisfaction for a company that was having critical quality issues and delivery problems.• Developed and implemented improved methods for identifying problematic return issues resulting in a reported annual return prevention savings of $1.2M for the Product Quality Assurance Department.• Recruited, trained and managed the Quality Assurance team of up to 12 employees resulting in the effective integration of processes.• Implemented quality practices resulting in 45% reduction in overhead costs sending the dollar value back to the customer.• Developed processes, policies and procedures for other areas within the department resulting in integrating production and quality assurance processes; trained department personnel on those processes, policies and procedures.• Hired, trained and managed the Quality Assurance team of up to 12 employees resulting in the effective integration of processes.• Developed processes, policies and procedures for other areas within the department resulting in integrating production and quality assurance processes; trained department personnel on those processes, policies and procedures Project Manager.

Global Locations

Managed daily maintenance, moves, adds, and changes for internal communications group on multiple campuses, utilizing multiple PBX's, such as a GTD-4600, NEC-2400, and Nortel Meridian 1 PBX telephone systems.• Improved the speed and efficiency of daily troubleshooting and installations throughout the campus by maintaining accurate Access database showing equipment, lines and hookups in each office on the campus.• Saved the company thousands of dollars by reducing reliance on contracted labor by installing telephone and Ethernet cabling to campus offices.• Performed installation, troubleshooting, and repair of telephone and voice mail systems, including Comdial, Norstar, and Lucent; performed moves, adds and changes to PBX and voice mail systems.• Functioned as primary interface while on site, ensuring installation was completed in accordance with customer specifications, on time, and within budget.