Arthur Jarman Email and Phone Number

Receives requests for work orders from residents via phone or web and then directly manages and schedules all necessary work orders in the service request system • Answer phone inquiries from customers providing quality and accurate responses managing and resolving customer complaints • Responds to incoming emails using standard methodologies • Researches required information using multiple systems and resources • Manages and schedules work orders for HOA violations and confirms resident chargebacks as required • Routinely communicates with Technicians and vendors to ensure work orders are completed in a timely fashion with high quality • Assist Technicians by researching needed parts and follow up with resident to verify when parts arrive • Analyzes and thinks critically about incoming inquiries to help develop future processes and structures to streamline and grow customer service processes and models • Routes calls, emails, and tickets to appropriate individuals and groups as needed • Accurately completes and documents information in the system and ticket to ensure inquiry is captured correctly • Confirms resident chargebacks and identifies resident responsible items • Identifies and escalates priority issues when necessary • Proactively identifies root causes of issues and make recommendations for process improvements future state • Assist residents with remote resolution and diagnosis for better description accuracy • Contact residents using multiple methods of communication to gather information to schedule service requests, as well as to follow up and close them out.

Manage phone lines and facilitated over 20+ calls a day with clients, vendors, and staff.Solve up to 15 customer digital tickets per day to increase customer loyalty and satisfaction.Implement an organized, consistent filing system on share drive.Assists in creation and circulation of weekly, monthly, quarterly and annual reporting.Orchestrate the digital scheduling of up to 25 appointment per day to maximize customer satisfaction, efficiency and company revenue goals.Arrange company travel accommodations for up 15 team members a week.

In this position you will be responsible for:Sales Support•Qualifies leads•Prepares quotes•Ensures client meet rental criteria(background/credit checks)•Answer questions related to client pricing and corporate apartment options•Input leads into operating system timely and accurately•Prepares and distributes region’s Hot Sheets•Perform monthly marketing duties as assigned by management•Distribute leads to preferred locator in the event we are not able to meet their needs•Reply to any customer service issues as they arise•Act as a liaison between the area market, business development team, and client services team members.•Provide exceptional customer serviceQuality Control/Apartment Inspections•Inspect apartments to ensure the apartment meets CWS standards and protocols prior to guest arrival.•Complete move-out walks to check for damages and report findings to the supervisor•Inspect apartment utilities to ensure all guest amenities are functioning properly (i.e.: troubleshooting and collaborating with supply partners, as needed)Oversee organization of wireless internet cards•Work as a liaison between corporate office and region•Distribute client work orders to properties and supply partners and conduct follow-up•Ensure that all cable and internet equipment are returned to the cable companies and disconnected in a timely manner•Purchase and prepare move-in gifts and assemble welcome folders•Oversee the organization of lock boxes•Maintain client and apartment data in database•Maintain weekly Customer Contact reporting•Perform marketing duties as assigned by management•Respond to all customer requests, inquiries and complaints quickly and provide resolutions to maintain customer satisfaction at all times •Other duties as assigned

On boarding training and development of new managers and co-managersRegional Enrichment Coordinator supportRetention committee memberManager mentorRegional Adventure Travel CoordinatorMaintenance ManagementBuilding Development

Provide leadership, supervision, training, guidance, and communication while assisting with all aspects ofHoliday Community management, including special attention to the following areas when the Managersare off-duty:Census—Develop and implement techniques and resources designed to attain and maintain one hundred(100%) occupancy at all times through effective community relations, special events, direct-inquiry calls,tours, etc. Devote time each week for community outreach, following up on direct inquiries and conductingtours for prospective Residents. Budget—Follow the approved operating budget. Communicate with the Management Team and obtainapproval for exceptions from the Regional Director.Read and understand P & L’s, budgets and be able to manage.Resident Relations—Assess Resident satisfaction through continued personal interactions. Identify areasof concern regarding Residents’ well-being and suitability to reside in the Holiday Community.Supervise the meal process including pre-meal setup and post meal clean up; mealtime interactionsbetween associates and residents. Make direct contact with Residents to monitor resident satisfaction andwell being while pouring coffee and tea.Assist with monthly Resident meetings. Respond to emergency calls from Residents and take appropriateaction.Respond in a timely manner to Resident complaints regarding any issue to assure Residents are receivingservices that meet Holiday standards. Make recommendations for solutions to the Regional Director.

Coordinate applications for potential residents for both apartment complexesand rental housesAssist in the initial move-in for the residentMaintain documentation for both the resident and the companyPrepare necessary documentation for the potential residentPrepare necessary documentation for eviction procedures, including attendingcourt hearingsResponsible for preparing and sending out the 7 and 14 day rental noticesAssist residents with maintenance issues for both the apartment complex andrental housesResponsible for maintaining documentation for deposits, rental payments andapplication fees

Coordinate applications for potential residents.Assists in the initial move-in for the residentKey in resident and company information.Answer all incoming callsPrep all documentation for potential residentsPrep all documentation for eviction proceduresResponsible for preparing and sending 7 and 14 day noticesMaintain records for all applicants of the complexResponsible for keeping receipts and documentation of rental payments,application fees and deposits.Responsible for delivering depositPrepare month end documentation