Arthur Lee Email & Phone Number

Seattle, Wa, Us

* Migrated ad-hoc legacy databases to RDS to improve reliability and cut operational overhead.* Redeveloped lost knowledge of incompletely-deprecated legacy services and infrastructure, updating and redeveloping them for sustainable community ownership and graceful transition tonew, supported platforms.* Prevented major site and service outages through fault-tolerant process and operations design.* Designed and implemented “Common Infrastructure”, reducing AWS footprint and cuttingengineer involvement required to launch new marketplace websites. Savings from efficiency gainsestimated at ~$1.5M/year as of August 2021.* Discovered, diagnosed, and corrected infrastructure and systems-related defects in customer code and configurations, preventing public-facing outages and reducing overhead costs across dozens of customer teams. Estimated savings approx. $300,000/year as of August 2021.* Improved fleet planning, projections, and best scaling practices, increasing reliability and reducingthe costs of hosting peak events.* Mentored new engineers in service architecture, best practices, and team core values.

Seattle, Wa, Us

* Assisted development and rollout of private Amazon Web Services cloud offerings, including identification and migration of critical dependencies and credentials.* Simplified and consolidated private cloud infrastructure, transparently reducing system footprint.* Documented operations and troubleshooting procedures for private cloud Consolidated Support Team.* Determined service needs, built out, and scaled server fleets for service development teams and the Amazon.com retail website.* Built, managed, and participated in on-call rotation directly supporting the uptime and quality of customer experience on Amazon.com retail websites around the world.* Extended functionality of Python API and rewrote legacy Perl scheduling and test-management tools to improve reliability and flexibility of developer live testbed.

Reston, Va, Us

* Core member of directorate-wide Cyber Command Readiness Inspection (CCRI) preparation efforts, both at CONUS headquarters and in theater. During this time CENTCOM received the highest inspection scores for major installations in DoD history. (96%+)* Responsible for command-wide DNS troubleshooting, management, security, and upgrades. Recognized by O6-level and higher officers for ability to respond to and correct complex issues. * Assisted migration of command infrastructure to new headquarters and network.* Coordinated command side of SOCCENT DNS infrastructure migration to independent network.* Supported installation and verification of ISSE Guard cross-domain security solution. Developed configuration to allow guard to perform without Reliable Human Review (RHR) intervention.* Installed and configured Sun 7310 storage array for datasharing, backups, and off-site replication. * Repaired DII Guard cross-domain security solution, extending its viable lifespan and maintaining theater capabilities, preventing delays in ISSE Guard replacement from taking emergency priority.* Implemented and maintained DNSSEC across command network.* Designed and implemented Unix shell scripts to reduce dependence on experts and ensure orderly handoff of responsibilities.

Us

Began as Tier 1 system administrator.Promoted to Tier 2 in early 2008.* Supported the operation, expansion, and development of several online 3D-world games, including flagship product There.com and Emmy Award-winning Virtual MTV. Planned and coordinated final shutdowns as services reached end-of-life.* Provided 24x7 availability for network system emergencies, rotational on-call, and escalation.* Updated, streamlined, and standardized Operations-wide procedures and documentation.* Trained and mentored new Tier 1 hires and contractors, expanding on-duty coverage and Tier 1 procedures. Wrote and edited shell scripts to simplify and automate common Tier 1 tasks.* Improved reliability, functionality, and responsiveness of corporate and production mail services (Cyrus/Postfix and Sendmail). Recovered corporate mail systems from several critical failures.* Rebuilt Operations password management system for improved security and usability. Audited and upgraded company-wide user access infrastructure. Recovered and analyzed lost company data from departed employees’ computers and email.* Supported, administred, and upgraded Perforce servers, reducing support costs by 30% and repairing critical database corruption.* Assisted migration of packages from RPMs to bcfg2, including overhaul of backups system.* Helped coordinate, document, and carry out full-cluster upgrade and rebuild, including migration of OS from FC5 to Gentoo and databases from MySQL 4 to MySQL 5.* Designed and carried out company policies for data archival and sanitation, including physical destruction of high-sensitivity media.* Helped reduce colo footprint and power requirements, saving over $17,000/month.Retained in March 2010 to coordinate and carry out final shutdown of production services.

Master'S Degree, Engineering Management

Bachelor'S Degree, Electrical Engineering/Computer Science