Arthur M. Email and Phone Number

Installs, operates, and maintains the documentation and systems at data centers allowing remote access or remote hands work. This includes responsibility for the data center contingency network equipment, IP PDU's in each rack, and the IP KVM system at each data center.Makes recommendations on implementation strategies to include sources, acquisition strategy, funding, and fielding applicable technologies for future systems.Accomplishes long and short-range projects in the modification… Show more Installs, operates, and maintains the documentation and systems at data centers allowing remote access or remote hands work. This includes responsibility for the data center contingency network equipment, IP PDU's in each rack, and the IP KVM system at each data center.Makes recommendations on implementation strategies to include sources, acquisition strategy, funding, and fielding applicable technologies for future systems.Accomplishes long and short-range projects in the modification of systems, software, hardware, and networks.Reviews directives, policies, programs, enterprise-wide functional user requirements and acquisition strategies/vehicles for program related issues to determine the impact and implications in supporting information systems.Enforces data center cabling and labeling standards even when assisted by other installation teams;Applies extensive knowledge of changes in the state-of-the-art regarding integrated information and control systems analysis and other scientific management techniques used in the development of information systems. Show less

Provides a variety of IT customer support services essential to the effective performance of VA systems. The work involves the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, systems knowledge assistance in response to customer requirements. Ensures Help Desk tracking and asset information is accurate. Promulgates and assures conformance with VA/OI&T security policies by de-commissioning equipment, filling out appropriate paperwork,… Show more Provides a variety of IT customer support services essential to the effective performance of VA systems. The work involves the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, systems knowledge assistance in response to customer requirements. Ensures Help Desk tracking and asset information is accurate. Promulgates and assures conformance with VA/OI&T security policies by de-commissioning equipment, filling out appropriate paperwork, following procedures to surplus outdated or damaged systems and equipment. Provides feedback on problematic trends and patterns in technical support to team leads and/or supervisor. Installs and configures VA approved software applications; and troubleshoots and maintains all VA approved customer hardware and software apparatus and applications, respectively. Diagnoses and resolves problems in response to customer reported incidents. Manages internal VA Department IT moves and installations of IT equipment to assure adequate coordination of IT technical support. Identifies and breaks down problems using structured problem resolution approaches; and works with network specialists, applications developers and security specialists to prevent recurring problems. Documents solutions to problems and recommends fundamental changes to systems configurations to prevent recurrences. Show less

CLIENT SUPPORT ADMINISTRATOR/INFORMATION ASSURANCE OFFICER: Monitored 11 systems during AF Net Migration and initiated/tracked tickets in Enterprise Service Desk (ESD) help desk system. Installed, configured and tested hardware and software for 11 computer systems valued at $15,000. Proficiently troubleshot customer hardware and software issues via remote desktop, while supporting and training the end user on Windows OS and printer set up. Spearheaded tech refresh identified and led… Show more CLIENT SUPPORT ADMINISTRATOR/INFORMATION ASSURANCE OFFICER: Monitored 11 systems during AF Net Migration and initiated/tracked tickets in Enterprise Service Desk (ESD) help desk system. Installed, configured and tested hardware and software for 11 computer systems valued at $15,000. Proficiently troubleshot customer hardware and software issues via remote desktop, while supporting and training the end user on Windows OS and printer set up. Spearheaded tech refresh identified and led 3-man team in replacement/repair of 21 mission critical systems. Coordinated budget and purchased 12 new systems at Frankfurt International Airport Fully Installed/configured all 12 in less than 2 days. Provide technical assistance to staff in the use of computer hardware and software. Responded to requests answering user questions, receiving, documenting, and maintaining a record of reported trouble in a problem-tracking database; followed-up as necessary. Configure applications, system software, hardware, and local peripherals; diagnose and resolve various equipment problems. Identified and referred unresolved hardware and software problems for resolution through Enterprise Service Help desk. Monitored and downloaded over 1.2K antivirus and software updates for 19 systems and validated security for outside organization. Maintain an adequate spare parts inventory of systems, subsystems, and component parts needed by users. Show less