As a Process Technician at Samsung Austin Semiconductor, I leverage my in-depth knowledge of Applied Materials Endura 2 and Physical Vapor Deposition (PVD) techniques to build the foundation for cutting-edge technologies. Through precise control of machinery and parameters, I ensure thin-film deposition and maximize wafer quality. My troubleshooting, maintenance, and optimization skills keep production running smoothly and efficiently, driving both quality and yield. It's a privilege to be at the forefront of innovation, one wafer at a time.

Responsible for providing operation support for general medicine, and behavioral health services across 6 states while upholding global QA standards. Duties performed include eligibility, scheduling, and technical issues. Also responsible for managing back-end support processes including updating patient profile information, pre-screening and taking patient histories, obtaining results, prescription and lab follow up procedures. Aid in the training of new hires and serve as a post training mentor. Leverage a wide range of technologies including Babylon’s own EHR, Athena EHR, Zendesk ticketing system and knowledge base, FreshService, DocuSign, G-Suite, and Box to provide exceptional service to our members via email, telephone, and live chat.

Managed and executed tool qualifications through Scanning Electron Microscopes and Overlay tools. Addressed qualification failures following established procedures and documented technical details in electronic systems. Conducted moderate data analysis, making informed decisions based on findings. Collaborated with team technicians, engineers, and fab unit components to enhance processing equipment efficiency, thereby increasing availability for production. Executed tool interlock dispositions and implemented countermeasures utilizing trend data, vector maps, and defect maps to uphold production standards.

Colead Premier Family Physicians first ever practice with a focus on Austin's geriatric population. This location grew from an initial net loss to now making up 12% of the networks revenue. Helped grow 30 employees to embrace a culture of openness and collaboration unique to this location.

Lead a small team processing and maintaining inbound and outbound records requests for 5 office locations. Ensured HIPPA guidelines were enforced. Processed subpoenas and insurance requests. Maintained records housed in legacy servers for PFP as well as other practices.

Aided in developing and coordinating marketing campaigns for PFP. These campaigns involved presentations, social media, print, and mailing. Strived to come up with ideas that aligned with the practices vision and devised plans to execute these ideas. Managed the company’s webpage and worked with other marketers, vendors, and employees on various projects.