Arthur Mendes Email & Phone Number

São Paulo, Brasil

Supervisor operacional das áreas de Customer Success, Comex e Administrativo

São Paulo, Brazil

• IT, Finance, Administrative, and HR teams' Coordinator, ensuring efficiency and promptness in processes and routines, fostering team learning and delivering better results to management, establishing KPIs and SLAs;• Development and implementation of operational policies and procedures to optimize processes and reduce costs;• Supervision of IT infrastructure, including networks, systems, sales portal, and information security, to ensure continuous service availability;• Development of the IT team in member and client registration processes;• Leadership in the internal systematization project with the Spain team;• Scrum master in internal and outsourced technology squads, leading projects such as payment automation, product registration in the system, member database, and central office digitization;• Management of financial processes, including accounts payable, accounts receivable, payroll, financial reports, and financial accounting relationship;• Leading fronts of facilities and fixed asset management (equipment rollout);• Management of strategic and operational goals;• Coordination of HR activities such as recruitment, selection, training and personnel development, benefits, and personnel department monitoring;• Interface with internal Supply and CRM areas; financial and IT with members.

São Paulo

• Managing internal company projects such as software implementation, digital product (mobile app, marketing, customer service, and processes);• Daily interface with HR, finance, technology, and production departments;• Scrum master in the digital product squad (Interaction and tracking app for customers);• Coaching role in Scrum methodology for the product squad and project management in Azure Boards;• Orchestrating daily, review, and retrospective meetings;• Project monitoring, development, and operational improvement;• Portfolio management: Residential, corporate, commercial, and events;• Lean program management: Resource, input, and logistics optimization;• Risk monitoring and mitigation (Ishikawa, 5w2h, etc.);• Implementation of organizational processes based on agile methodologies, as well as team training and capacity building;• SCRUM and KANBAN frameworks;• Implementation of evaluation criteria such as KPIs and OKRs;• Participation in strategic planning.

São Paulo

• Role of PROJECT MANAGER in teams using traditional methodology (Waterfall) and agile (Scrum, Kanban, and Lean);• Responsible for budget planning and resource reallocation per project;• Responsible for project coordination, organization, and initiation;• Scope management and schedule creation;• Vendor management and stakeholder relationship (Reports, metrics, and meetings);• Managing digital executive projects (Jira) and client works execution (MS Project) and technology project (CRM implementation);• Orchestrating daily, review, and retrospective meetings of the team;• Team solution development;• Monitoring related areas such as technology, architecture, marketing, finance, production, and quality management.

São Paulo

• Role of senior manager reporting to operations direction;• Supervision of company projects;• Responsible for all management of 6 PDVs (physical and online) (sales, personnel, inventory, supplier relationships, and budget forecasting (OPEX));• Guiding operations, commercial, CX, marketing, supply chain, eCommerce, and project teams;• Application of improvements through Customer Experience methodologies;• Monitoring, development, and improvement of processes (Supply Chain, purchasing, and customer service);• Responsible for approval of new workflows;• Leader of the e-Commerce development team (PO);• Problem resolution;• Responsible for the selection and development of new employees;• Daily relationship with HR, finance, marketing, and commercial departments.

São Paulo, Brasil

• Control of supply chain operations, inventory, purchases and sales, commercial, and customer service;• Follow-up on pending issues and reconciliations of managed areas;• Identify pending issues and their root causes, enabling continuous improvement;• PDSA and PDCA cycle application;• Update management reports and dashboards;• Meet internally agreed SLAs (Supply, inventory, customer service);• PO in technology projects involving agile methodology: SAP Modules: FI, CO, MM, WM, CRM;• Implementation of agile tool in work routine (Jira);• Team management, process management, and training;• Participant in on/off expansion project, supporting C-Level, in subprocesses of hiring / HR, finance, training, inventory, and supplier relationship.

São Paulo

• Creation of orders in the system, tracking of dispatch and shipment;• Registration and maintenance of information;• Creation of instructions, manuals, and routine operational flows (Visio, Bizagi);• Responsible for creating dashboards for supply, sales, and logistics operations;• Training and improvement of customer service quality;• Monitoring and reporting of SLAs to the supervisor;• Junior technical project analyst supporting project managers (Demand planning, commercial, inventory, etc.).

São Paulo

• Member of the civil liability risk analysis team;• Supporting Coinsurance and reinsurance areas;• Periodic internal and headquarters (UK) reports;• Digital transformation role developing internal processes through tecnology;• Analysis of internal control and improvement;• Project CAPEX management;• Preparation of investment reporting presentations to the board;• Project book management;• Support in formulating action plans for projects;• Interface and support for the areas of global business, issuing policies, monitoring policy renewals and interconnecting the different branches of the company such as civil liability, engineering, property and various risks.

Bachelor Of Business Administration - Bba, Business And International Trade, 9,5

Business management and international management / trade

Mba, Mba In Project Management

Activities and Societies: Fundamentals of Project Management Scope and Quality Management Schedule and Cost Management Managing Projects.

Associate'S Degree, Agile Culture & Devops, 10

Activities and Societies: Agile management, SCRUM, KANBAN, métodos ágeis

Project Management Professional Certificate, Project Management, 9

- Foundations of Project Management - Project Initiation: Starting a Successful Project - Project Planning: Putting It All Together.

Intercâmbio Em Oxford, English Language And Literature, General, Advanced

Tecnical, Digital Marketing