Arthur Mendes Email and Phone Number
10 years of experience in different operations and projects, implementing methodologies and processes that add value to the business and generate results in the Health and Professional Cleaning industry, Retail, Construtech, and Insurance sectors. Motivated by challenges and enthusiastic about professional growth, I take pleasure in diving into projects that test my limits and skills. And, of course, I emerge from them with many lessons learned and new abilities.I approach corporate routine with a sense of humor because I believe that with lightness, we can tackle even the most challenging situations.I have experience in people management, stakeholder relationship management, supplier management, strategic goals, schedules, budgets, scope management, and process organization.Also in both B2B and B2C markets, in procurement areas (product, registration, inventory, transportation, and negotiation), customer journey (physical stores, sales techniques, times, and processes), Technology (Systematization of information and data, registrations, network administration, and digital app), operations routine (administrative, facilities, and support), HR (Recruitment and selection, PDI, benefits, performance evaluation), financial (accounts payable/receivable, financial accounting relationship, expense classification, and fixed assets), and marketing (Media, pages, product launches, and internal marketing).I provide leadership in managing and building internal processes that result in product delivery with quality. I am oriented towards traditional and agile methodologies: Waterfall, Scrum, Lean Six Sigma, Kanban, and Design Thinking."
Novatrade Brasil
View- Website:
- novatradebrasil.com.br
- Employees:
- 11
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Supervisor De OperaçõesNovatrade Brasil Jul 2024 - PresentSão Paulo, BrasilSupervisor operacional das áreas de Customer Success, Comex e Administrativo -
Operations CoordinatorAllia Higiene Sep 2023 - Jun 2024São Paulo, Brazil• IT, Finance, Administrative, and HR teams' Coordinator, ensuring efficiency and promptness in processes and routines, fostering team learning and delivering better results to management, establishing KPIs and SLAs;• Development and implementation of operational policies and procedures to optimize processes and reduce costs;• Supervision of IT infrastructure, including networks, systems, sales portal, and information security, to ensure continuous service availability;• Development of the IT team in member and client registration processes;• Leadership in the internal systematization project with the Spain team;• Scrum master in internal and outsourced technology squads, leading projects such as payment automation, product registration in the system, member database, and central office digitization;• Management of financial processes, including accounts payable, accounts receivable, payroll, financial reports, and financial accounting relationship;• Leading fronts of facilities and fixed asset management (equipment rollout);• Management of strategic and operational goals;• Coordination of HR activities such as recruitment, selection, training and personnel development, benefits, and personnel department monitoring;• Interface with internal Supply and CRM areas; financial and IT with members. -
PmoAmbiance Estudio Aug 2022 - Aug 2023São Paulo• Managing internal company projects such as software implementation, digital product (mobile app, marketing, customer service, and processes);• Daily interface with HR, finance, technology, and production departments;• Scrum master in the digital product squad (Interaction and tracking app for customers);• Coaching role in Scrum methodology for the product squad and project management in Azure Boards;• Orchestrating daily, review, and retrospective meetings;• Project monitoring, development, and operational improvement;• Portfolio management: Residential, corporate, commercial, and events;• Lean program management: Resource, input, and logistics optimization;• Risk monitoring and mitigation (Ishikawa, 5w2h, etc.);• Implementation of organizational processes based on agile methodologies, as well as team training and capacity building;• SCRUM and KANBAN frameworks;• Implementation of evaluation criteria such as KPIs and OKRs;• Participation in strategic planning. -
Project ManagerAmbiance Estudio Jan 2022 - Aug 2022São Paulo• Role of PROJECT MANAGER in teams using traditional methodology (Waterfall) and agile (Scrum, Kanban, and Lean);• Responsible for budget planning and resource reallocation per project;• Responsible for project coordination, organization, and initiation;• Scope management and schedule creation;• Vendor management and stakeholder relationship (Reports, metrics, and meetings);• Managing digital executive projects (Jira) and client works execution (MS Project) and technology project (CRM implementation);• Orchestrating daily, review, and retrospective meetings of the team;• Team solution development;• Monitoring related areas such as technology, architecture, marketing, finance, production, and quality management. -
Operations & Project ManagerRegitex Varejo Apr 2020 - Dec 2021São Paulo• Role of senior manager reporting to operations direction;• Supervision of company projects;• Responsible for all management of 6 PDVs (physical and online) (sales, personnel, inventory, supplier relationships, and budget forecasting (OPEX));• Guiding operations, commercial, CX, marketing, supply chain, eCommerce, and project teams;• Application of improvements through Customer Experience methodologies;• Monitoring, development, and improvement of processes (Supply Chain, purchasing, and customer service);• Responsible for approval of new workflows;• Leader of the e-Commerce development team (PO);• Problem resolution;• Responsible for the selection and development of new employees;• Daily relationship with HR, finance, marketing, and commercial departments.
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Operations SupervisorRegitex Varejo Jan 2016 - Mar 2020São Paulo, Brasil• Control of supply chain operations, inventory, purchases and sales, commercial, and customer service;• Follow-up on pending issues and reconciliations of managed areas;• Identify pending issues and their root causes, enabling continuous improvement;• PDSA and PDCA cycle application;• Update management reports and dashboards;• Meet internally agreed SLAs (Supply, inventory, customer service);• PO in technology projects involving agile methodology: SAP Modules: FI, CO, MM, WM, CRM;• Implementation of agile tool in work routine (Jira);• Team management, process management, and training;• Participant in on/off expansion project, supporting C-Level, in subprocesses of hiring / HR, finance, training, inventory, and supplier relationship.
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Operations & Project AnalystRegitex Varejo Sep 2014 - Dec 2015São Paulo• Creation of orders in the system, tracking of dispatch and shipment;• Registration and maintenance of information;• Creation of instructions, manuals, and routine operational flows (Visio, Bizagi);• Responsible for creating dashboards for supply, sales, and logistics operations;• Training and improvement of customer service quality;• Monitoring and reporting of SLAs to the supervisor;• Junior technical project analyst supporting project managers (Demand planning, commercial, inventory, etc.).
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Insurance Risk Intern (Pmo)Rsa Nov 2013 - Aug 2014São Paulo• Member of the civil liability risk analysis team;• Supporting Coinsurance and reinsurance areas;• Periodic internal and headquarters (UK) reports;• Digital transformation role developing internal processes through tecnology;• Analysis of internal control and improvement;• Project CAPEX management;• Preparation of investment reporting presentations to the board;• Project book management;• Support in formulating action plans for projects;• Interface and support for the areas of global business, issuing policies, monitoring policy renewals and interconnecting the different branches of the company such as civil liability, engineering, property and various risks.
Arthur Mendes Education Details
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Mba In Project Management -
Advanced -
Digital Marketing
Frequently Asked Questions about Arthur Mendes
What company does Arthur Mendes work for?
Arthur Mendes works for Novatrade Brasil
What is Arthur Mendes's role at the current company?
Arthur Mendes's current role is Operations Coordinator | PMO | Project Manager | Agile Methodologies | SCRUM | Green Belt | Azure DevOps.
What schools did Arthur Mendes attend?
Arthur Mendes attended Universidade Presbiteriana Mackenzie, Centro Universitário Mario Pontes Jucá - Umj, Fiap, Google Pour Les Pros, Kaplan International College London, Usp - Universidade De São Paulo.
Who are Arthur Mendes's colleagues?
Arthur Mendes's colleagues are Marco Aurélio Brandão, Tâmara Tais Maciel, Leandro Dias, João Vitor Santiago, Mariana Araújo, Letizia Bruna Amalfi, Noah A. Schüler.
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