Arthur Mendes Email & Phone Number

São Paulo, Brasil

Supervisor operacional das áreas de Customer Success, Comex e Administrativo

São Paulo, Brazil

• IT, Finance, Administrative, and HR teams' Coordinator, ensuring efficiency and promptness in processes and routines, fostering team learning and delivering better results to management, establishing KPIs and SLAs;
• Development and implementation of operational policies and procedures to optimize processes and reduce costs;
• Supervision of IT infrastructure, including networks, systems, sales portal, and information security, to ensure continuous service availability;
• Development of the IT team in member and client registration processes;
• Leadership in the internal systematization project with the Spain team;
• Scrum master in internal and outsourced technology squads, leading projects such as payment automation, product registration in the system, member database, and central office digitization;

São Paulo

• Managing internal company projects such as software implementation, digital product (mobile app, marketing, customer service, and processes);
• Daily interface with HR, finance, technology, and production departments;
• Scrum master in the digital product squad (Interaction and tracking app for customers);
• Coaching role in Scrum methodology for the product squad and project management in Azure Boards;
• Orchestrating daily, review, and retrospective meetings;
• Project monitoring, development, and operational improvement;

São Paulo

• Role of PROJECT MANAGER in teams using traditional methodology (Waterfall) and agile (Scrum, Kanban, and Lean);
• Responsible for budget planning and resource reallocation per project;
• Responsible for project coordination, organization, and initiation;
• Scope management and schedule creation;
• Vendor management and stakeholder relationship (Reports, metrics, and meetings);
• Managing digital executive projects (Jira) and client works execution (MS Project) and technology project (CRM implementation);

São Paulo

• Role of senior manager reporting to operations direction;
• Supervision of company projects;
• Responsible for all management of 6 PDVs (physical and online) (sales, personnel, inventory, supplier relationships, and budget forecasting (OPEX));
• Guiding operations, commercial, CX, marketing, supply chain, eCommerce, and project teams;
• Application of improvements through Customer Experience methodologies;
• Monitoring, development, and improvement of processes (Supply Chain, purchasing, and customer service);

São Paulo, Brasil

• Control of supply chain operations, inventory, purchases and sales, commercial, and customer service;
• Follow-up on pending issues and reconciliations of managed areas;
• Identify pending issues and their root causes, enabling continuous improvement;
• PDSA and PDCA cycle application;
• Update management reports and dashboards;
• Meet internally agreed SLAs (Supply, inventory, customer service);

São Paulo

• Creation of orders in the system, tracking of dispatch and shipment;
• Registration and maintenance of information;
• Creation of instructions, manuals, and routine operational flows (Visio, Bizagi);
• Responsible for creating dashboards for supply, sales, and logistics operations;
• Training and improvement of customer service quality;
• Monitoring and reporting of SLAs to the supervisor;

São Paulo

• Member of the civil liability risk analysis team;
• Supporting Coinsurance and reinsurance areas;
• Periodic internal and headquarters (UK) reports;
• Digital transformation role developing internal processes through tecnology;
• Analysis of internal control and improvement;
• Project CAPEX management;

Bachelor Of Business Administration - Bba, Business And International Trade, 9,5

Business management and international management / trade

Mba, Mba In Project Management

Activities and Societies: Fundamentals of Project Management Scope and Quality Management Schedule and Cost Management Managing Projects.

Associate'S Degree, Agile Culture & Devops, 10

Activities and Societies: Agile management, SCRUM, KANBAN, métodos ágeis

Project Management Professional Certificate, Project Management, 9

- Foundations of Project Management - Project Initiation: Starting a Successful Project - Project Planning: Putting It All Together.

Intercâmbio Em Oxford, English Language And Literature, General, Advanced

Tecnical, Digital Marketing