Arthur Mora Email and Phone Number

IT Print Support • Serviced 35 Windows 2000, 2003, 2008 R2, 2012 Print servers including queue and driver management. • Managed 700 Ricoh print devices and supervise 12 @remote print device servers and Globalscan servers. • Maintained Globalscan, Locked Print, GSNX, ELP-NX and DMNX licensing, includes configuration, Network and Print Troubleshooting.• Generated all DNS, IP and MAC changes for all print devices using the following application tools – IPDB & BlueCAT.• Coordinated all printer relocation, shipping and facilitated moves of print devices requiring reserved addresses.IT Request Center Support• Controlled all software installments company-wide via run advertisement. • Insured that company was in software compliance. • Arranged all hardware deliveries company-wide, which included desktop, laptop, iPod, Mac Book, Docking Stations, keyboard & Mouse, RAM, LCD monitors, Hard Drives and replacement parts. • Assisted the accounting department with PO Tracking, RMA returns and Year-End invoices to closeout purchase accounts. • Managed and Developed catalog ordering system as the Local Administrator for the service catalog application tool.• Assisted engineering with new yearly equipment requirements and evaluation testing for new purchases to provide for new deployments company-wide.• Conducted life-cycle yearly budget management with upper management and accounting teams for bulk desktop & laptop purchases company-wide for outdated hardware. • Spearheaded Workplace Empowerment project that composed of work space reduction that allowed mobile users to work in a temporally environment during work hours. IT Desktop Support - End User Support• Provide technical support for large enterprise desktops, laptops and network issues.• Replace Hardware equipment (Desktop and Laptop) HDD, LCD, Memory, LCD, Keyboard and Mice.• Repaired equipment (Desktop and Laptop)• Staged Imaged Equipment (Desktop and Laptop)

• Inspected PCB Boards for solder failures and entered data results.

• Analyzed all hardware components via a variety of tests consisting of solder pot, MSD levels, baked components, D/C meter testing and electronic repairs. • Supported all PC, printers, desktops, laptops, network, and software issues that require repair and maintenance. • Trained and certified all warehouse associates in forklift & hog front lift equipment. Provided training in shipping & receiving and material handling. • Maintained inventory counts and RMA returns.

• Examined and Tested printers for software and hardware failures. Collected and entered all results for engineering. Conducted software and hardware repairs.

• Assembled, programmed, reprogrammed transformers, relay switches and communication boxes. Analyzed all communication failures and repaired all equipment.

• Created all electronics MRI, Cat scans Ultrasounds and X-Ray exams for the ER and Main Office patience.

Microsoft Windows 2000 Networking and OS Essentials.Supporting Microsoft Windows 2000 Professional and Server.System Admin. For Microsoft SQL Server 7.0.Implementing a Database in Microsoft SQL Server 7.0

• Conducted all maintenance and repairs of company component process equipment.• Maintained all email accounts, Network, DNS and MAC changes for the company.• Insured that all company equipment including all PC clients where running efficient which allowed all end users to be more proficient at their jobs with no down time.• Controlled inventory, equipment moves within the company and staged all PC equipment. Replaced all outdated equipment which included desktop, laptop, HDD, LCD, Memory, Keyboard, mice and machine equipment

• Conducted all network backups, system reloads, system restores, printed all data reports, checks, bonuses and W2 Forms. Managed all fiche, 8mm and data tape control which included weekly, monthly and year-end. Assisted engineering with new server setups, hubs, routers and clients. Monitored all servers and firewall systems.

FAB Production Operator II• Clean Room environment – Operated chemical cleaning machines for wafer board processing for new computer/electronic chip components.QA Environmental Technician• Component analyzing using advanced test mechanisms via oven, water chambers and dye. QA Supervisor• Managed 2 shifts which included 40 incoming QA Analyst Technicians.• Conducted yearly associate performance reviews and regular one-to-one meetings with team members.• Team conducted all testing of PC cases, power supplies, Modules, HDD, CPU, Motherboards, Cache, tape drives, CD-ROM, 3.5 and 5” disk drives, keyboard, mice etc. • Analyzed and tested all software packages which would be used to verify PC compatibility masseurs. • Coordinated all QA Audit Out-Of-Box verification which team member would conduct as a buyer and pull finished product before shipping simulating as a home customer setup, to insure that all materials, functionality and that all software applications are accounted for.• Established all new departments from the ground up which included process flow to other existing departments, conducted procedures, training, hiring personal, equipment setup for operation. Assisted other existing departments on streamlining their process. • Coordinated all ESD compliance (ESD Restricted Areas)