I joined the Directorate of ICT Support (DICTS) in 2012, I am in the End User Support Unit and work as End User Support Administrator. I directly interface with end-users(staff & students) who use the services provided by DICTS. I am involved in creating content for our website and knowledge base, communicating and training users on all ICT applications built within and acquired by the University. My team and I run the robust social media account for the unit @DICTSMakerere since it is a great forum to reach out to students and staff. I hold a bachelor’s and Masters degree in Computer Science from Makerere University majoring in Security. I am Certified qualifications in Installing, managing and configuring SharePoint 2010 and Exchange 2010, Cyber Security Awareness (GlobalIT), Campus Network Security (RENU), ITIL Foundation (AFRALTI –Nairobi), Cyber Security Risk Management (IFIS), Server Virtualization Using Open Source Engines (proxmox VE), Systems Integration Project ManagementI have a strong desire and love for systems, I am a cyber-security enthusiast who does regular cybersecurity awareness, I have trained and worked on contract at National Housing and Construction Company Ltd, UNRA, Computer Point(Sybyl), I have experience in End User Support having been trained in Uganda National Roads Authority, I traversed the country providing support to the Upcountry UNRA stations and managed the users Onsite and remotely as their Systems Administrator.I am self-determined, self-motivated, stick to principles, a thinker, analyst, humble and strong and able to work as a team player and alone with Less or no supervision, I am passionate about Sports like Basketball, Rugby, Formula One, Tennis, Football, etc.In terms of social responsibility, I have been involved in youth leadership at Church Of The Resurrection Bugolobi, I am a zonal leader for members of my estate, I continue to engage and inspire young people to live purposeful and responsible lifestyles, I am passionate about personal finance and have a blog - https://arthurkmo.blogspot.com/ and twitter @arthurkmo where I share my thoughts to Transform, Impact and Empower lives.Currently, my main aim with DICTS is to make ICT work at Makerere University by ensuring there is good service delivery rendered to all stakeholders and that the quality of ICT service is maintained to greater heights following through its mandate and well-aligned strategic objectives which will meet the Ultimate Vision of Makerere University of being a knowledge Center.