Arthur Mucsi Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brazil

• Work focused on support for end users in telephony systems (URA/IVR), general solutions on OSCC (Open Scape Contact Center) and NICE CxOne, implementation of solutions on Windows and Linux servers.
• Use of the Service Now tool to query Tickets and to assist in resolution with Work Notes;
• Use of virtualization and remote access to Windows Server and Linux (OpenSUSE) to check the functionalities of the application services and implementation/changes in the IVR/IVR of the customers;
• Reading of LOGs that help in the search for the best troubleshooting or in the discovery of the problem;
• Main use of English (vocal and written) to contact other technicians for a better understanding of the problem situation;
• Use of Spanish (written) to support customer all around the Latin America with incidents and requests posted on ServiceNow platform;

São Paulo - Brazil

• Job 100% in English with a focus on serving Nestlé North America employees and solving problems in the Information Technology area.
• Use of the Service Now tool to search the Knowledge Base and create tickets for each call or chat that is answered.
• Active Directory for changing passwords, unlocking accounts and checking user data,
• Support for password changes, account unlocking, solving general problems with the Office suite, software reinstallation, VPN repair, answering high-priority calls and analyzing other user issues to be sent to the.
• Proactive participation in Backlog tasks (contact the user regarding tickets open for more than a year) and "misplaced" tasks (contact the user to find out about a ticket marked as "unanswered" to check if the user.

Itanhaém, São Paulo, Brazil

• Internship of 6 months in the customer service area for the municipal swimming pool in the city of Itanhaém.
• Over-the-counter customer service and telephone assistance for information.
• Use the Office package to assemble student/registration worksheets and issue communications about the complex's activities and class schedules.

Itanhaém, São Paulo, Brazil

First counter service at the entrance of the Detran de Itanhaém to check appointments and answer other questions from citizens.

Curso Técnico, Desenvolvimento De Sistemas

Curso Técnico, Administração De Empresas

Curso De Línguas, Inglês

Ensino Médio