Arthur Munene Email & Phone Number

Nairobi County, Kenya

Kenya

i. Handled over 200 inbound and outbound calls daily, achieving a 20% reduction in repeatcalls by resolving issues on first contact.ii. Increased sales by 15% through seamless collaboration with logistics and telesales teams.iii. Conducted Net Promoter Score (NPS) surveys, identifying key customer concerns andfacilitating timely resolutions.iv. Utilized CRM systems (3CX, Paygops, Zoho) for efficient call ticketing, escalations, andfollow-ups.v. Responded promptly to email and social media inquiries, supporting field agents toexpedite issue resolution.vi. Proactively contacted customers for payment follow-ups, maintaining a healthy portfolioand ensuring customer satisfaction.My collaborative approach has contributed to a 15% increase in sales through effective partnerships with logistics and telesales teams. I have a keen eye for understanding customer needs, demonstrated by my role in conducting Net Promoter Score (NPS) surveys to identify key concerns and drive timely resolutions.Skilled in utilizing CRM systems such as 3CX, Paygops, and Zoho, I excel at efficient call ticketing, escalation management, and follow-ups. My proactive approach includes responding swiftly to email and social media inquiries, supporting field agents to resolve issues promptly, and ensuring customer satisfaction.By proactively contacting customers for payment follow-ups, I maintain a healthy portfolio and foster strong customer relationships. I am passionate about delivering exceptional customer experiences and continually seek opportunities to enhance service delivery and drive business growth.

Pitched and secured projects for media coverage, photography, and video editing services, contributing to a 25% increase in client base.Managed office operations, including timely procurement of project supplies, budget management, and petty cash expenses.Coordinated project timelines, communicated updates to clients, and ensured satisfaction and timely delivery.Utilized HubSpot for lead management from acquisition to project completion, enhancing client tracking and follow-up processes.Organized and led client meetings to discuss project requirements, ensuring clear communication and understanding of client needs.Developed and maintained positive relationships with clients, resulting in a 30% increase in repeat business.Collaborated with the creative team to ensure projects met client expectations and quality standards.Conducted market research to identify potential clients and business opportunities, contributing to the strategic growth of the company.

Supported promotional activities, effectively managing customer inquiries and notifying winners.Maintained customer accounts, conducted follow-ups on late payments, and resolved quality issues.Analyzed and reported on product quality concerns, collaborating with relevant departments for prompt resolution.Managed high volumes of inbound and outbound calls, consistently meeting and exceeding service level targets.

Diploma, Procurement And Supply

Bachelor, Purchasing And Supplies Management