Arthur Munene Email & Phone Number
Who is Arthur Munene? Overview
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Arthur Munene is listed as Data Analyst at CloudFactory, a company with 3665 employees, based in Nairobi County, Kenya, Kenya. AeroLeads shows a matched LinkedIn profile for Arthur Munene.
Arthur Munene previously worked as Customer Service at Ignite Power and Business Development Administrator at Hque Media Ltd.. Arthur Munene holds Diploma, Procurement And Supply from Cips - The Chartered Institute Of Procurement & Supply.
Email format at CloudFactory
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About Arthur Munene
I am a results-driven customer service professional with a strong track record in managing high volumes of customer interactions and improving customer satisfaction. With extensive experience handling over 200 inbound and outbound calls daily, I have consistently achieved a 20% reduction in repeat calls by focusing on first-contact resolution.My collaborative approach has contributed to a 15% increase in sales through effective partnerships with logistics and telesales teams. I have a keen eye for understanding customer needs, demonstrated by my role in conducting Net Promoter Score (NPS) surveys to identify key concerns and drive timely resolutions.Skilled in utilizing CRM systems such as 3CX, Paygops, and Zoho, I excel at efficient call ticketing, escalation management, and follow-ups. My proactive approach includes responding swiftly to email and social media inquiries, supporting field agents to resolve issues promptly, and ensuring customer satisfaction.By proactively contacting customers for payment follow-ups, I maintain a healthy portfolio and foster strong customer relationships. I am passionate about delivering exceptional customer experiences and continually seek opportunities to enhance service delivery and drive business growth.
Listed skills include Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, and 8 others.
Arthur Munene's current company
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Arthur Munene work experience
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Customer Service
Currenti. Handled over 200 inbound and outbound calls daily, achieving a 20% reduction in repeatcalls by resolving issues on first contact.ii. Increased sales by 15% through seamless collaboration with logistics and telesales teams.iii. Conducted Net Promoter Score (NPS) surveys, identifying key customer concerns andfacilitating timely resolutions.iv. Utilized.
Business Development Administrator
Pitched and secured projects for media coverage, photography, and video editing services, contributing to a 25% increase in client base.Managed office operations, including timely procurement of project supplies, budget management, and petty cash expenses.Coordinated project timelines, communicated updates to clients, and ensured satisfaction and timely.
Customer Service Representative
Supported promotional activities, effectively managing customer inquiries and notifying winners.Maintained customer accounts, conducted follow-ups on late payments, and resolved quality issues.Analyzed and reported on product quality concerns, collaborating with relevant departments for prompt resolution.Managed high volumes of inbound and outbound calls.
Colleagues at CloudFactory
Other employees you can reach at cloudfactory.com. View company contacts for 3665 employees →
Rayban Tamang
Colleague at CloudfactoryKathmandu, Bāgmatī, Nepal, Nepal
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Emmanuel Maoga
Colleague at CloudfactoryMombasa, Mombasa County, Kenya, Kenya
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Sanit Tamrakar
Colleague at CloudfactoryKathmandu, Bāgmatī, Nepal, Nepal
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Umang Tamrakar
Colleague at CloudfactoryNepal, Nepal
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Yaman S Rana
Colleague at CloudfactoryNepal, Nepal
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Ayusha Bogati
Colleague at CloudfactoryKathmandu, Bāgmatī, Nepal, Nepal
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Sush Sun
Colleague at CloudfactoryNepal, Nepal
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Poozaa Shrestha
Colleague at CloudfactoryNepal, Nepal
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Jemima Sodemba
Colleague at CloudfactoryLalitpur District, Nepal, Nepal
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Lorna Okoth
Colleague at CloudfactoryNairobi County, Kenya, Kenya
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Arthur Munene education
Diploma, Procurement And Supply
Bachelor, Purchasing And Supplies Management
Frequently asked questions about Arthur Munene
Quick answers generated from the profile data available on this page.
What company does Arthur Munene work for?
Arthur Munene works for CloudFactory.
What is Arthur Munene's role at CloudFactory?
Arthur Munene is listed as Data Analyst at CloudFactory.
Where is Arthur Munene based?
Arthur Munene is based in Nairobi County, Kenya, Kenya while working with CloudFactory.
What companies has Arthur Munene worked for?
Arthur Munene has worked for Cloudfactory, Ignite Power, Hque Media Ltd., and Techno Brain Group.
Who are Arthur Munene's colleagues at CloudFactory?
Arthur Munene's colleagues at CloudFactory include Rayban Tamang, Emmanuel Maoga, Sanit Tamrakar, Umang Tamrakar, and Yaman S Rana.
How can I contact Arthur Munene?
You can use AeroLeads to view verified contact signals for Arthur Munene at CloudFactory, including work email, phone, and LinkedIn data when available.
What schools did Arthur Munene attend?
Arthur Munene holds Diploma, Procurement And Supply from Cips - The Chartered Institute Of Procurement & Supply.
What skills is Arthur Munene known for?
Arthur Munene is listed with skills including Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Microsoft Powerpoint, Management, Inventory Management, and Data Entry.
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