Arthur Munene Email & Phone Number

I am a results-driven customer service professional with a strong track record in managing high volumes of customer interactions and improving customer satisfaction. With extensive experience handling over 200 inbound and outbound calls daily, I have consistently achieved a 20% reduction in repeat calls by focusing on first-contact resolution.My collaborative approach has contributed to a 15% increase in sales through effective partnerships with logistics and telesales teams. I have a keen eye for understanding customer needs, demonstrated by my role in conducting Net Promoter Score (NPS) surveys to identify key concerns and drive timely resolutions.Skilled in utilizing CRM systems such as 3CX, Paygops, and Zoho, I excel at efficient call ticketing, escalation management, and follow-ups. My proactive approach includes responding swiftly to email and social media inquiries, supporting field agents to resolve issues promptly, and ensuring customer satisfaction.By proactively contacting customers for payment follow-ups, I maintain a healthy portfolio and foster strong customer relationships. I am passionate about delivering exceptional customer experiences and continually seek opportunities to enhance service delivery and drive business growth.

Listed skills include Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, and 8 others.