Arthur Muteka Email & Phone Number

Lusaka, Lusaka Province, Zambia

In this Role, I am managing the company's counrtry Retail Sales, Customer Mgt, Credit Management, Complaint Mgt, and providing leadership to the Retail Team from HQ to the 84 Retail Outlets.•I am responsible for creating and implementing SOPs to ensure consistent and efficient customer service and sales processes throughout the organization's Zambian Retail Business Network.•I oversee and optimize the customer service and sales processes, ensuring that they are streamlined, effective, and aligned with the company’s goals and objectives.• I work with the Company's Leadership to develop the sales strategy for the business: i.e., Collaborating with the Leaders, contributing to the development of a comprehensive sales strategy that aligns with the company’s mission and targets.•Responsible for executing the sales strategy, which includes staffing the Sales Development and Cluster Manager teams, developing marketing collateral, and establishing customer engagement processes to maximize sales and customer satisfaction.•Coordinating promotional activities to raise awareness of Mount Meru Petroleum Zambia’s initiatives, products and services. •Tracking and analyzing sales data, evaluate performance against targets, and generation of reports to provide insights to the Retail Team and Top Leardership Team to help inform decision-making and identify areas for improvement.•NurturIng relationships with existing customers, ensuring their satisfaction and addressing any concerns or issues in a timely manner.•Providing leadership, guidance, and support to the Sales Development Team and Retail Cluster Managers, fostering a collaborative and high-performing environment. This includes setting sales targets, conducting performance evaluations, and providing training and development opportunities.•Ensuring that all customer service and sales activities adhere to relevant lpolicies and ethical standards, promoting a culture of integrity and compliance within the organization.

Ndola, Copperbelt Province, Zambia

Managed Retail COCO RO in Central, Copperbelt, NorthWestern, Northern, Luapula and Muchinga Provinces.Supervised Four Cluster Managers.Ensured Fuel, Lubes and LPG Sales are achieved.Ensured no dry outs at stations by colaboarting with the Logistics and Distribution teams.Ensured Stock loss at Retail Outlets is managed and below the talerance.Leading and motivating the entire team to ensure allignment and focus so that our KPIs are achieved.Enforcment of Brand and Standard Operations Procedures through out the Retail Network under my charge.

Ndola

• Business Compliance Management.• HSSEQ & Operations Supervision.• New business prospection and development in the local and Export market.• Negotiating and Forging Strategic Partnerships.• Customer Relationship management.• Managing all company supply and distribution operations.

I managed all categories of retail service stations (Company Owned Dealer Operated, Company Owned Company Operated and Dealer Owned Dealer Operated) on the Copperbelt, Northern, Luapula and North-Western Provinces to maximise return on assets managed (ROAM) and customer satisfaction by managing relationships with the contracted Retailers of the sites through daily, weekly and monthly engagements. Ensured Fuel, Lubricants, Convenience Retail and Non-Fuel Retail Businesses sales targets are met.My daily, weekly and monthly assignments in summary included managing Retailer Relationships, Training of Station staff, maintaining of Service and product level stands, maintaining brand integrity.

Dealing with supplier service level agreement deviationsManage credit at site levelMonitor market developments in area of influence Identify new site opportunitiesIdentify prospective dealerInitiate training of prospective dealerAssist in dealer/staff training & developmentEnsure site compliance with HSEQ standardsEnsure compliance with legal agreements Advise on operating system (Branch) Advise on Dealer Extranet applications Advise dealer on financial management Ensure compliance with convenience practices Ensure adherence to stock control (fuel) proceduresAssist dealer with promotions Ensure adherence to appearance standards Promote customer care Monitor dealer business plan Maintain business information Assess customer satisfactionManage site performance against agreed targetsAdhere to formal RSM reporting requirements Support dealers with new product roll-outManage customer queries

Ndola, Copperbelt Province, Zambia

Facilitated receiving and loading and unloading of fuel, transferring products to designated storage sites.Accelerated consumer purchasing habits by increasing distribution and availability across range of Commercial and retail outlets.Bolstered consumer purchasing habits by more than 5% by increasing distribution and availability to various retail stores and outlets.Maintained safe work environment and confirmed current compliance with ERB and other government regulations.Managed labor assignments and equipment allocations and met transportation, operations and distribution goals.Recommended measures to improve Supply and Distribution methods, equipment performance and team operation and productivity.Developed solutions to address problems in distribution and transportation of products.Coordinated and scheduled physical inventories of assigned areas to adjust inventory levels as appropriate.Established inventory targets, stock level and risk mitigation targets and managed flexibility strategy to optimize inventory.Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures.Drove key performance indicators and continuous improvements though supply and distribution operations.Led change management initiatives and designed functional area infrastructure to support demand planning and supply strategy.Reduced customer complaints arising from late deliveries through meticulous planning and forecasting of customer demands.

Ndola, Copperbelt Province, Zambia

Ensured execution of Depot strategy and provided interface with external stakeholders including government and regulatory bodies, Retail customers, Commercial & Industrial customers, etc.Conducted Strict Stock Management through Daily, Weekly and monthly Stock Reconciliations.Coordinated development of long-term Depot capital and operational plans to support stakeholder strategies in an incident-free, cost-effective manner.I was charged with the responsibility of planning, supervising, coordinating and general oversight of all terminal functions including operations and Distribution of products to customers and other terminals.Implementation, execution and compliance with OE/HES.Responsible for financial performance and cost control by insuring maximum efficiency in product receipts and optimal utilization of assets employed.Prepared accurate timely terminal reports.Planned, organised and managed the work of subordinate staff to ensure that the work is accomplished in a manner consist with organizational requirements.Responsible for all people related matters (employees and contractors) at the terminal including performance reviews, training, and development.Monitored operations to ensure that staff members complied with administrative policies and procedures, safety rules, union contracts and government regulations.

Mazabuka

Ndola

Lusaka, Lusaka Province, Zambia

Ensured Sugar and Special Products Stocks were clean and in saleable condition.Ensured that handling equipment was available and in good working condition.Supervised stock controllers and drivers.Ensured accurate loads are loaded for deliveries to customers.Enforced HSSE rules.

Bachelor Of Science (Bsc), Marketing

Diploma In Marketing