Arthur Ortega work email
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IT professional who creates and delivers solutions tied to business growth and organizational IT development. Committed to exceeding service level expectations by working with business units to increase productivity, processes and over all IT end user experience. Ready to devote extra hours to mission critical and escalated incidents when called upon.
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Senior Systems AdministratorEnvista Oct 2021 - Jan 2022Envista, Carmel, InSenior Systems Administrator Invited by purchasing company of RPAI as sole System Analyst consultant to contract for 90 days during transition. • Served as primary on-site System Administrator for KRG’s Oak Brook office supporting ~ 100 users located throughout the US. • Provided onsite support for Content Management Systems, user provisioning, Microsoft Office application support, VPN connectivity issues, Network issues, and Workstation setup. -
Service Desk Analyst IiRetail Properties Of America, Inc. (Rpai) Dec 2015 - Oct 2021Oak Brook, Illinois, United StatesService Desk Analyst II Primary Service Desk Analyst II supporting approximately 225 team members across 20 office locations. Supported hardware, application, network, and user provisioning. Maintained SOX compliancy by working with management to facilitate ITIL processes which included Incident management, Request Fulfillment, and Knowledge Management. Provided support 24x7.• Assisted in implementing and upgrading Service Now which supported SLA agreements, maintained SOX compliancy, and delivered best in class end user experiences from Technology Services. • Maintained Service Desk as part of 2-member team and maintained high level of integrity. • Trained and worked with contracted Service Desk team members to focus on end user satisfaction. • Configured and utilized Service Now for all IT Service Management requirements. • Monitored Service Now workflow management system managed end user incidents and requests, IT knowledge base, and end user notifications. • Managed over 30K Incidents closed and over 11K tasks fulfilled within 6 years.• Traveled to remote locations to coordinate with new office turn ups which included switches, routers, computers, phones, and peripherals. Traveling to remote locations for hardware upgrades
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Desktop Support Engineer IiAmerican Medical Association Jun 1999 - Jun 2015Greater Chicago AreaDesktop engineer supporting over 900 users and successfully supporting hardware and applications across a multifaceted dynamic environment consisting of publishing, finance, and call center departments. Successfully achieving a yearly PC and Macintosh Desktop, Application, and Operating System rollouts enhancing the business unit productivity while maintaining service level agreements. Introducing new hardware, software, processes and technologies to the PC and Macintosh environments which included call center support processes and Macintosh support in the enterprise environment
Arthur Ortega Skills
Arthur Ortega Education Details
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MacspecialstOsx Mac Server And Ad Integration
Frequently Asked Questions about Arthur Ortega
What is Arthur Ortega's role at the current company?
Arthur Ortega's current role is Senior Systems Administrator.
What is Arthur Ortega's email address?
Arthur Ortega's email address is ar****@****ssn.org
What is Arthur Ortega's direct phone number?
Arthur Ortega's direct phone number is +131283*****
What schools did Arthur Ortega attend?
Arthur Ortega attended Devry University, Macspecialst.
What are some of Arthur Ortega's interests?
Arthur Ortega has interest in Social Services, Children, Civil Rights And Social Action, Politics, Education, Environment, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare.
What skills is Arthur Ortega known for?
Arthur Ortega has skills like Macintosh Application Support, Apple Remote Desktop Application Distribution And Management, Windows 7 Support, Macintosh Server Administrator, Symantec Ghost Imaging Of Desktops And Laptops, Citrix Client And Vpn Client Support, Training And Mentoring, Skilled Problem Identifier And Troubleshooter, Leadership, Program Management, Public Speaking, Budgets.
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