Arthur Pal Email & Phone Number

Cluj, Romania

Cluj County, Romania

Handling e-mails within IT Service Desk Queues and open incidents/requests based on the information gathered from customers; Providing first-level technical support by responding to queries over the phone or email; Monitoring own dormant tickets assigned tickets to the Service Desk Queues and also providing necessary actions for completion or escalating incidents or requests to the correct workgroup; I accurately document the details of the requests or issues, raised by users, including the troubleshooting steps performed in the ticket; Also creating a positive customer support experience through handling concerns in a highly professional manner; Adhere to the organization's internal policies and procedures including shifting schedule and proper state usage in ININ (Interaction Intelligence System); I achieve the targets set based on the standard KPI's and follow specific detailed instructions; And perform Follow-ups with the customer to gain additional information or required documentation; Also, I utilize the Knowledge Management Tool in ServiceNow to respond accurately and effectively to requests or issues.

Cluj County, Romania

Cluj County, Romania

Carving and preparing of ice sculptures for events.Carefully packing ice blocks for sculpting and transportation.Seting up ice sculptures in different locations in the country on different occasions.Regularly checking for the quality of each sculpture displayed or used during events.

Cluj County, Romania

Custom and classic cocktail mixing and serving.Custom garnish on drinks for presentation.Improving work space environment for better service.

Cluj County, Romania

Computer Operator and software maintenance.Use of custom programs similar to Cyber Cafe Pro.Local area network maintenance and configuration.Computer software installations and operating system installations such as Windows.Account creation and recovery support for clients.