Arthur Ramos Email & Phone Number

Boston, Ma, Us

441 Main St Route 28 - Harwich Port, Ma 02646

579 Washington Street - Hanover, Ma 02339

United States

645 Washington Street, Hanover, Ma 02339

• Manage all Food/Ice Cream & Beverage and day-to-day operations within budgeted guidelines to the highest standards, maintain excellent levels of internal and external customer service, design exceptional menus, purchase goods and continuously make necessary improvements.• Identify customers needs and respond proactively to all of their concerns.• Lead staff by attracting, recruiting, training and appraising talented personnel.• Establish targets, goals, schedules, policies and procedures.• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork, complying with all health and safety regulations.• Report on management regarding sales results and productivity on weekly basis to the Investors.

1090 Iyannough Road, Hyannis, Ma 02601

• Progressed rapidly from part-time position to store manager• Oversees the entire restaurant operations by supervising employees and activities of the kitchen, dining room, dessert and carry-out window. Ensures that customers are satisfied; able to resolve any situation with an unsatisfied customer, responsible for running server reports, collecting and accounting the restaurant's revenue from all servers and registers, creating deposits and closing the restaurant.

Capetown Plaza, 790 Iyannough Road, Hyannis, Ma 02601

• Provide exceptional service to customers in a friendly and courteous manner, ensuring that the bakery/café adheres to P.E.G.S. (People Environment Great Service) standards. • Delegate assignments to associates to meet customer needs and exceed expectations, providing accurate and detailed financial records to include cash management, food cost, scheduling/labor tracking and all internal controls for store measurements.

420 Attucks Lane, Hyannis, Ma 02601

• Progressed rapidly from part-time position to full time store manager• Held profit and loss accountability. Managed all aspects of day-to-day department's performance of the club. Responsible for: ordering, visual merchandising, scheduling, sanitation, direct sales, safety administration, inventory and salvage control, compliance to company policies/procedures. Managed 3 department’s over a period of 2 years.

Associate'S Degree, Business Administration And Management, General

Bachelor Of Business Administration (Bba), Business Administration

Activities and Societies: SoccerStudied 1 year of Business Administration at FAAP - Fundação Armando Álvares Penteado, Sao Paulo – Brazil