DIRECTEUR D’EXPLOITATION• Juin 2015 à aujourd’huiDIRECTEUR DES OPERATIONS• Décembre 2014 à Juin 2015 (6 mois)ASSISTANT DE DIRECTION• Juillet 2014 à Décembre 2014 (5 mois)

- Internship as a receptionnist- Guest arrival assistance: welcoming guests, check-in, ensuring correct informations on the guests' profiles, explaining the accomodations, producting correct room keys, assisting with luggage, leading the guest to the room and explaining its features- Guest departure assistance: ascertaining guest satisfaction, collecting keys, presenting the bill to the guest and settling it accurately by processing a cash or credit payment, in order to successfully… Show more - Internship as a receptionnist- Guest arrival assistance: welcoming guests, check-in, ensuring correct informations on the guests' profiles, explaining the accomodations, producting correct room keys, assisting with luggage, leading the guest to the room and explaining its features- Guest departure assistance: ascertaining guest satisfaction, collecting keys, presenting the bill to the guest and settling it accurately by processing a cash or credit payment, in order to successfully complete check-out - Handling of a wide variety of guest requests through assessing their exact needs- Optimisation of guests' satisfaction while respecting the Sofitel standards at all times - Regular Front Desk duties (room selection, assignment and blocking to the arriving guests, processing daily reports through the Opera software, communication with other departments, answering telephone)- Maintaining a balanced bank assigned by the property, particularly while closing each shift- Complaints management and guests conflicts resolution Show less