Managing the IT Infrastructure and resources to ensure maximum uptime to the business. Providing technical support services to all computer users at head office, Avon Beauty Centres and field managers. Improving infrastructure service delivery to all users. Providing input and resources on business projects. Procurement of desktops, laptops, monitors, etc and working closely with vendors managing lead times and keeping costs and specifications in line with Avon Global standards.

Contract with ABB South Africa to implement and project manage the roll out of a new service desk developed in lotus script. The service desk is an IBM Lotus Domino application. Project Plans and training. Database configuration and technical support. Documentation - Technical, functional and operational.Provided technical support to the staff and addressing all technical issues before and after implementation. Ensuring the service desk complies to the SOX processes and is functional. Created process flows showing the SOX and workflow processes.

On site ad-hoc and SLA-based technical support and advice for customers. Lotus Domino and Notes second and third level support and planned maintenance and upgrades. Server maintenance, audits, upgrades and troubleshooting from 1st to 3rd level.Various projects and support functions for the customers, depending on the requirements. Stand in for customers when key personal are on leave, off sick etc.

[* Internal title was actually IT Administrator, however “IT Manager” is more accurate given the scope of the function.]Day-to-Day Functions Systems Administration: Managing the provision of and personally providing technical support (logging problems, prioritising, escalating and resolving problems) and managing any new projects; Lotus Domino Administration; Windows Server Administration User Support: Conducting training on systems and applications; Supplying support relating to hardware, software applications and printers; Site visits to the regional offices to resolve problems and train staff System Security: Implementing and maintaining up-to-date security software Management of IT Assets: Maintaining asset lists and registers of movement of equipment, etc; Negotiating and controlling maintenance and other service contracts and license agreements; Managing Procurement of IT hardware and software; managing outsourcing partners (mainly Internet Solutions). Telecommunications: Managing and investigating cost saving possibilities (e.g. least cost routing); Managing maintenance contracts; Trouble shooting PABX and Telephone Management System problems and errors and liasing with vendors to resolve Project Management: Leading various special projects involving relocation, new installations or implementations .

 Systems Administrator, Software Support & Accounts Administrator, Waltons Stationery Co, 1992 to 1997Providing IT (hardware, software applications) support on UNIX and TCP/IP systems and on Manufacturing & Distribution (Impact), Pricing, Job Tracking, and Lotus applications. In addition provided Accounts and Administration services (General Ledger reconciliations, fleet control, day/month-end processing, stock, price lists, etc)