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@sutherlandglobal.com
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Arthur Rueda is listed as Service Delivery Manager at CA Technologies, a company with 9187 employees, based in Monterrey, Nuevo León, Mexico. AeroLeads shows a work email signal at sutherlandglobal.com and a matched LinkedIn profile for Arthur Rueda.
Arthur Rueda previously worked as Training Manager at Netwizards Consulting and Operations Manager at At&T. Arthur Rueda holds Software Engineering from Brigham Young University - Idaho.
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Systems Administrator continuously upgrading offering over 15 years of technical experience providing expertise, support, and process excellence improvement. Bring innovation by focusing on efficient, streamlined solutions using root cause analysis-oriented resolution to provide the best provision in the shortest time. I build excellent teams that share knowledge among peers promoting interpersonal relations and collaboration, positively affecting performance. Adept at formulating processes to lead companies in achieving excellence in client satisfaction, productivity, and profitability.Technologies:Automation & Shell / Scripting, Regex, Python, Node.JS, JavaScript, Auto IT, SunOS, Win Server 2019, *nix servers, Cloud Computing, VPN, Integration, RAS, ITIL, DB, Active Directory, SQL, Network, Monitoring, firewalls & security Appliances, HTML, CSS, Chimera, IIS, Apache, Virtualization, vSphere/ESX, Sandbox SaSS, CA Spectrum / Service Desk, Cisco, Git, IoT & Mobile solutions, OneLogin.
Listed skills include Service Delivery, Service Desk, Team Management, Transition Management, and 47 others.
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Sutherland Global Services
Responsible for Managing all processes and procedures to ensure service level demands with customer satisfaction. In charge of supervising employees accountable for complete solutions and support. Assessing customer feedback and handling escalations by identifying and analyzing complex problems for fast resolution of support related issues. Focusing on CA.
General Escobedo Area, Mexico
Manage the development of all projects for different accounts. Handle strategies for an array of different clientsAccountable for resolving client / business conflicts and address organizational challenges.Elevate client relationship to trust partner level by meeting and surpassing Indicators, agreements and objectives. Identifying and assessing future and.
Sutherland Global Services
Responsible of Managing the account and relationship between Sutherland Global Services with ATT Connectech / Support Plus / Tech Support Tier 3 / Sales Dept.Roles- Process documentation and process Development. Quality assurance and analysis.- Organizing training for continuous process improvement and refreshment of skills.- Detecting new by involving.
Sutherland Global Services
Responsible of Managing the account and relationship between Sutherland Global Services with Proofpoint Inc. Roles- Process documentation and process Development. Quality assurance and analysis.- Organizing training for continuous process improvement and refreshment of skills.- Detecting new by involving with HR and new hire training.- Tracking end to end.
Monterrey Area, Mexico
Global Technology Infrastructure (GTI)Planning, implementing, and managing IT infrastructure. Meeting client needs adhering to contractual SLAs compliant with BPO industry standards and being cost effective by managing internal resources.Day to day activities:- Full server stand up installation and administration of MS Windows Server 2008, MS SQL Server.
Monterrey Area, Mexico
- Responsible for:Hiring new talented engineersTraining new hires on Client specific software and Sutherland core values.Working with infrastructure to ensure client software deployment of tools.Meeting Service level agreements and contractual objectives.Maintaining data communication tools and networks.Reporing and data mining.Managing teams to meet Key.
Other employees you can reach at ca.com. View company contacts for 9187 employees →
Sunil K Reddy Mundla
Colleague at Ca TechnologiesHyderabad, Telangana, India, India
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JC
Jorge Castillo
Colleague at Ca TechnologiesEsbon, Kansas, United States, United States
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Sannsa Starlk
Colleague at Ca TechnologiesIndia, India
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Lucy Simpson
Colleague at Ca TechnologiesAfton, Minnesota, United States, United States
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LJ
Luis Jose Molina
Colleague at Ca TechnologiesEcuador, Ecuador
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ZI
Zuleyka Ivett
Colleague at Ca TechnologiesMexico, Mexico
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Sarah Reid
Colleague at Ca TechnologiesUnited Arab Emirates, United Arab Emirates
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RJ
Raj Jaiswal
Colleague at Ca TechnologiesKolkata, West Bengal, India, India
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HK
Harry Kane
Colleague at Ca TechnologiesLahore District, Punjab, Pakistan, Pakistan
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RR
Ramapriyan Rangaswamy
Colleague at Ca TechnologiesIndia, India
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Quick answers generated from the profile data available on this page.
Arthur Rueda works for CA Technologies.
Arthur Rueda is listed as Service Delivery Manager at CA Technologies.
AeroLeads has found 1 work email signal at @sutherlandglobal.com for Arthur Rueda at CA Technologies.
Arthur Rueda is based in Monterrey, Nuevo León, Mexico while working with CA Technologies.
Arthur Rueda has worked for Ca Technologies, Netwizards Consulting, At&T, Proofpoint, and Sutherland Global Services.
Arthur Rueda's colleagues at CA Technologies include Sunil K Reddy Mundla, Jorge Castillo, Sannsa Starlk, Lucy Simpson, and Luis Jose Molina.
You can use AeroLeads to view verified contact signals for Arthur Rueda at CA Technologies, including work email, phone, and LinkedIn data when available.
Arthur Rueda holds Software Engineering from Brigham Young University - Idaho.
Arthur Rueda is listed with skills including Service Delivery, Service Desk, Team Management, Transition Management, Call Centers, Workforce Management, Technical Support, and Incident Management.
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