* PRONTO upgrade and implementation.* Level 3 PRONTO support.

* Implemented new business processes, system and application changes. * Analyzing and documenting business requests for developers.* Level 2 - 3 PRONTO support.* Involved in key projects such as: 1. Business Process Re-engineering project. 2. PRONTO Upgrade from version 660 to 730, 3. Field Service project.* Developing training materials and conducting end user training.* Gathering and reviewing reporting requirements and then coming up with customer facing form designs which were implemented using Trueform. * Managing interfaces between Pronto and other systems. * Involved in the configuration and maintenance of Service module. * Involved in the configuration and maintenance of Job Costing module.* Was the go to person for anything to do with the configuration and maintenance of Sub-contractor module.

All levels Pronto support for all the business branches in Hastie Group which are across Australia, NZ, and UK.

* Level 3 Pronto support for all the clients who came from telecommunication, retails, education, mining industry and government organization.* Analysed, trouble shooting and optimized business process for customers.* Involved project implementation.* Developing training materials and conducting training for customers.

SAP Project Implementation:Nissan (Zheng Zhou, China) SAP Project, Dec. 2006 – Jun. 2007 Description: Zheng Zhou Nissan is one of the automotive manufactory for Nissan in China. The main products are four wheel drives, PALADIN, and pickups. In the project, my team works with IBM consultants to implement FI/CO, MM, PP and SD module for the customer. Role: Team Lead / SD ConsultantTasks: Implemented SD module, Unit Test and Integration Test.DFAC (Dong Feng Automotive Co.) SAP Project, May 2006 – Dec. 2006Description: Dong Feng Group is one of the biggest automotive manufactory in China. It has some joint ventures for producing different vehicles, such as car, truck and pickup etc. And the brands include Nissan, Citroen, Honda, Peugeot and Volvo etc. DFAC (Xiang Fan) is the joint venture factory with Nissan, which has already implemented SAP FI and MM module at the end of 2005. Based on the phase one, my team works with Capgemini consultants to implement CO, PP, and SD module for DFAC. Role: SD ConsultantTasks: Implemented and testing SD module.