- Provide the Solutions Architecture organization with operational support, producing and vetting KMZs, and pricing out design solutions to deliver to the customer. - Create customer-specific network solutions designed to best meet the customer’s business applications. Including but not limited to: Diverse Metro and Long-haul Dark Fiber, 10G, 10G and 400G Wavelength solutions, Ethernet Services, and North American and Global Reach IP DIA.- Provide customers with solutions based… Show more - Provide the Solutions Architecture organization with operational support, producing and vetting KMZs, and pricing out design solutions to deliver to the customer. - Create customer-specific network solutions designed to best meet the customer’s business applications. Including but not limited to: Diverse Metro and Long-haul Dark Fiber, 10G, 10G and 400G Wavelength solutions, Ethernet Services, and North American and Global Reach IP DIA.- Provide customers with solutions based upon the most up-to-date network landscape and emerging technologies in telecom to assist Zayo in remaining competitive in the marketplace.- Onboard, train, and mentor new hires to foster a knowledgeable, collaborative, and positive team best equipped to face the daily challenges of the role, including onboarding contractor roles with a vendor to assist with production for the organization. Show less

- Responsible for measuring, surveying, and compiling wireless, LTE, UE, FirstNet, and other coverage data reports across Colorado and neighboring western states for different vendors and partners, including AT&T, Verizon, and T-Mobile.- Working remotely with different vendors on a daily basis on high urgency data collection and test requests in a variable work environment.

- Provide exceptional customer service within our call center by applying industry, legal and company knowledge to meet investors’ needs, fielding up to 40+ calls and requests daily.- Answer account questions, process purchases, redemptions, exchanges and other account transactions over the phone with vendors and customers.

- Responsible for taking, completing and delegating over 25 daily customer service tickets in Asana for large six story office with Office Management team.- Ordering and restocking of supplies for building, first line of contact for help desk for general service.

- Directed offloading of 1000+ digital and physical land lease legal files for company divestiture of property and leases in North Dakota.- Direct customer service with legal land issues for contracts and leases, resolved address and payment issues between company and owners.

- Provide exceptional technical and financial account help desk support for client merchants, partners and sales teams in the acquisition banking industry via inbound support center, taking 40-60 requests a day.- Analyzed quantitative data and formulated financial reports for clients and sales teams in Excel and HelpTrak.- Chosen from select group for accelerated technical training on new Verifone wireless terminal rollout due to high performance.