- Supervise, mentor, and support a department of over 200 employees.- Supervise and manage a total of 15 beverage outlets and bars on property at peak time.- Assist General Manager of various operational projects including but not limited to: constructing weekly schedules for over 200 employees, developing floor rotations for staff, creating training plans for department positions, and other special projects General Manager deems necessary.- Controlling daily ordering COGS for assigned beverage outlet.- Assist with rolling out of new beverage menu items including but not limited to: menu product engineering with potential COGS calculation, ensure proper POS terminal inputs for new menu items, proper roll-out of new menus and specials with proper staff knowledge and awareness.- Daily staff payroll with time editing and missing hours resolution if required and needed.- Ensure proper daily financial reporting by ensuring proper product transfers through various outlets are correct, making sure all product is accounted for, and ensuring all par ordering limits are followed and enforced.- Encouraging and supporting staff to drive sales and ensuring outlet is meeting sales goals.- Tracking daily departmental GEM scores and guest comments and challenging and motivating staff to maximize GEM scores for the department.- Daily application uses: Microsoft Outlook, Microsoft Excel, HotSOS, InfoGenesis, Spotfire (real-time and historical), GEM, Kronos, Stratton Warren, Workday

- Year-long management preparation program of MGM Resorts for recent college graduates. Experiences include but not limited to: monthly divisional knowledge days, networking with top company executives, rotational experiences in a department within a concentrated division, community volunteer activities, presentation of a capstone project to top company executives, etc.- Monthly divisional knowledge days include experiences in the following hospitality departments: marketing, hotel operations, food & beverage, entertainment, finance, human resources, casino operations, retail.- Divisional training concentration in the food & beverage area, which includes training and experiences in: quick service, in-room dining & room service, casual café operations, buffet operations, banquets & convention services, warehouse & receiving, gourmet and upscale dining operations (steakhouse), high-end formal dining (The Mansion Dining Room) and beverage operations.- Back-of-house kitchen experiences and training in: garde manger, butcher shop, main property kitchens, pastry shop, banquet kitchens, and specialty kitchens which includes sushi kitchen, steakhouse kitchen, and café/IRD kitchens.- One month department training and experiences in high-end villa operations and services at the Skylofts and The Mansion at MGM Grand.- Certifications attained during this management training program include: Starbucks & quick service certification, ServSafe certification, Forbes Five-Star training, AAA Five-Diamond training, Microsoft Office certifications (Word, Excel, Powerpoint, Outlook).- Essentials of Management curriculum: Business Acumen, Effective Discipline, Feedback & Coaching, Behavior-Based Interviewing, Human Relations Management (Union), Business Etiquette- Participated in the opening of the new buffet at Excalibur (December 2014). Responsible for: generation of floor rotations, development of initial scheduling for staff, initial training of new staff for the new buffet.

- Assigning theater seats to guests.- Heavy customer and guest interaction to explain different shows and pricing options and suggestions.- Maintained the balance of a cash bank and is responsible for the correct placement and organization of various city ledgers and ticket broker accounts.- Maintained in-depth knowledge of all nightlife and entertainment options on property and in the city to provide honest suggestions to guests and to have the ability to answer guests’ questions regarding the numerous options available in the city.- Upsold and promoted different nightlife and entertainment options to guests when the opportunity occurred.- Knowledge of current property promotions and specials to suggest to guests.- Daily application uses: Ticketmaster Archtics ticketing software, CLEO player management system

- Completed over 90 hours of unpaid intern work for HR Training Department.- Assisted with coordination, setup, and presentation of New Hire Orientations.- Attended various HR supervising workshops presented by HR department. (Ex: “Coaching with Heart” – supervisor training workshop, “HR Transformation” – HR skills workshop, “COO Roundtable” – roundtable discussion of current property situations with President/COO of Luxor/Excalibur, “Manager Meet & Greets” – network with managers)- Participated in various inter-department communications through inter-property meetings, Outlook email blasts, roundtable discussions, and management workshops.- Worked with various training computer programs to assist department with data entry, skills assignment, data organization and management, etc.- Learned various ways the department does to encourage good employee behavior and to increase morale and to give incentives for good work (Employee of the Month, etc.)- Shadowed and observed HR, training, finance/accounting, marketing and front desk departments.