Arthur Tsoukalas Email & Phone Number

Australia

Provide support to Claims Assessors when it comes to creating an investigation strategy as part of their assessment.

Sydney, New South Wales, Australia

I currently manage a team of 10 Claims Administrators which cover all 3 lines of business (Retail, Wholesale and Direct Life). My teams responsibilities are ensuring all payments and claims are set up, followed up or updated within Service Level Agreements. My team's focus is to support our Claims Case Managers as best we can, so that they can provide excellent customer service at all times.

Sydney Olympic Park

• Manage a team of 3 Reinsurance Quality and Development Analysts and 12 Claims Administrators• Responsible for the end to end process of claims recoveries• Quality assurance checks for re insured claims, new business and underwriting. • Debtor control• Risk and compliance checks• Development and maintenance of Access databases which are used to capture reinsurance and help administer the business as well as provide Adhoc reporting on demand• Assist in internal and external audits• Provide KPI reports to other lines of business • Financial reporting• Project Management• Treaty Management• Create and maintain procedure manual and process maps • Assist with Investigations for claims that may lead to fraud. Run reports, conduct intel searches and produce timelines for Case Managers

• Manage a team of 3 Reinsurance Quality and Development Analysts and 6 Claims Administrators• Responsible for the end to end process of claims recoveries• Quality assurance checks for re insured claims, new business and underwriting. • Process premiums for Reinsurance• Debtor control• Risk and compliance checks• Development and maintenance of Access databases which are used to capture reinsurance and help administer the business as well as provide Adhoc reporting on demand• Assist in internal and external audits• Look at identifying opportunities for improvement within the in reinsurance processes• Provide KPI reports to other lines of business • Financial reporting• Project Management• Treaty Management• Create and maintain procedure manual and process maps • Assist with Investigations for claims that may lead to fraud. Run reports, conduct intel searches and produce timelines for Case Managers.

Sydney, Australia

Managed the team which looked after RGA's Reinsurance for Group Life Business. Some task included in the role as follows :-- Managing a team consisting of 2 business Analysts- Monthly Financial reporting (Premiums received and Accrual reporting) - Auditing external clients- Debtor control- Treaty management- Ad Hoc reporting- Creating database to store all premium and recoveries processed

During my time at Colonial I had the following roles - Group Life Adminstrator - Senior Administrator - Technical Administrator. Tasks performed within these roles are as follows:-- Group Insurance Administration which include Annual reviews, adhoc reporting and day to day administration of a portfolio of Group Life Plans. - Implementation of Annual Review database- Process Reinsurance Premiums- Other Projects within Group Risk Area- Peer review annual - Creation of procedure manuals- Assist in Audits

Sydney, Australia

Administer Group Life products e.g Annual Reviews, Terminations, Installations and other administrative duties

Sydney, Australia

Administrator of Industry Funds and then moved onto Group Life Corporate Plans. Role included the following tasks:-- Processing of Annual Reviews- Maintenance of systems - Adhoc reporting- Administration of a portfolio of Group Life Plans and Industry funds.

High School Certificate, Mathematics

English, Maths, History, Economics