• Developed and maintain a comprehensive Google Looker Studio dashboards and Google Sheets reports to track and analyze last-mile delivery data, identifying trends, inefficiencies, and areas for improvement in delivery operations. Generating daily, weekly and monthly reports and insights to support strategic decision-making and enhance the effectiveness of last-mile delivery strategies. • Conduct root cause analysis of delivery issues, providing actionable insights and recommending corrective measures to improve delivery performance and customer satisfaction. • Optimize time management and package organization to enhance efficiency, reduce costs, and ensure exceptional customer service while completing services on time. • Implement data-driven process improvements, enhancing workflow efficiency and reducing delivery delays. • Monitor and evaluate performance of delivery partners and drivers through KPI tracking, contributing to more informed decision-making and performance management. • Conduct cost-benefit analysis for potential process changes and technology implementations to ensure the most efficient use of resources while maintaining optimal delivery standards.

• CRM Tool Development: Designed and implemented custom CRM solutions tailored to the unique needs of small and medium-sized organizations, integrating data collection forms, dashboards, and reporting tools for cohesive and efficient data management.• Database Maintenance: Oversaw database upkeep, ensuring daily data entry, accurate reporting, organized record-keeping, and regular account and system audits to maintain optimal performance.• Form Creation & Development: Developed dynamic, branded forms in Jotform to streamline data collection and organization, improving workflow efficiency and data accessibility for clients.• Interactive Dashboards: Built and maintained Google Looker Studio dashboards to provide real-time KPIs, empowering clients to visually track customer relationships and operational performance.• Design & Mockups: Used Canva to create preliminary designs and mockups, ensuring tools align with client branding and deliver a seamless user experience.• Quality Assurance: Conducted regular testing and maintenance of tools, including monthly or quarterly audits, to uphold high standards of accuracy, functionality, and reliability.• Grant Calendar Dashboard Management: Collaborated with Grant Writers and Coordinators to maintain the Grant Team calendar dashboard, ensuring seamless tracking of deadlines and key deliverables.• Reporting & Insights: Compiled detailed end-of-project reports and delivered monthly or quarterly audit reports, highlighting tool performance, user engagement, and actionable recommendations for continuous improvement.• Virtual Client Support: Provided virtual help desk services, assisting clients with live and offline troubleshooting, personalized guidance, and training to maximize tool adoption and client satisfaction.

• Analyzed sales trends, inventory levels, and store-specific data to determine the appropriate quantities of products to be allocated to each location across the United States.• Optimized inventory distribution and allocation to ensure stores are well-stocked, maintaining product visibility on shelves to positively influence sales.• Collaborated with merchandising and supply chain teams to plan for future seasons and pilot new products in controlled environments, gathering sales data to inform strategic decisions and optimize inventory management.

• Maintained comprehensive catalogs and ordering guides for Dollar Tree and Family Dollar stores, ensured proper inventory levels and anticipated demand through detailed historical analysis.• Conducted in-depth analysis of historical transactions and spending patterns, reporting regularly on spend, and reviewed logistics procedures and service quality to optimize operations within distribution centers.• Monitored and optimized the costs associated with various supplies needed for store operations, such as inventory, equipment, or other essential items.• Analyzed spending patterns, identified cost-saving opportunities, solicited pricing information from suppliers, managed inventory levels to reduce waste, and ensured stores have adequate supplies while staying within budgetary constraints.• Utilized pivot tables and advanced formulas to develop strategies for tracking expenses, showcased comprehensive data collected for leadership during meetings, and optimized supply-related operations for cost efficiency and effectiveness.

• Oversaw a range of diverse special projects such as decor changes, checkout modifications, store renovations, and more, ensuring their smooth execution and completion within specified timelines. • Acted as a liaison between vendors, field personnel, and project managers, facilitating effective communication and problem-solving to resolve scheduling, material, or installation issues.• Collaborated with project managers to identify and communicate project-related material requirements to appropriate vendors, ensuring timely procurement and delivery to support project needs.• Managed project-related expenses and payments to vendors, ensuring accurate and timely processing of payments upon project completion.

• Enhanced Regional Performance: Utilized data analysis to identify opportunities and develop strategies that boosted accessories revenue, increased Solutions Specialists’ engagement, elevated device sales, and grew new customer accounts in the Hampton Roads region. These efforts contributed to the overall financial success of the assigned region.• Data-Driven Team Leadership: Led a 20-person sales team in managing inventory and optimizing showroom arrangements, focusing on promoting a streamlined sales process using top-performing products. This approach resulted in a 5% decrease in device returns over two months through data-informed decision-making.• Performance Analytics: Supervised a 10-person management team to exceed regional sales quotas, achieving an average of $98.00 per sale against a net sale goal of $95.00 per sale, driven by data analysis and strategy implementation.• Procedure Implementation: Developed and implemented new sales procedures based on data insights, leading to a 20% increase in customer retention and satisfaction by addressing customer needs more effectively.• Revenue Optimization: Increased store revenue by analyzing customer data to identify optimal solutions (e.g., mobile OS, mobile hardware), employing promotions strategically, and building customer trust to advance business development.• Project Management and Analytics: Spearheaded local projects focused on key company metrics, resulting in higher employee engagement and sales through the application of analytical skills and metrics-driven strategies.• Technical Support and Data Synchronization: Provided advanced support by synchronizing mobile devices with tablets, laptops, and desktops, enhancing customer experience and device utilization through data-driven synchronization and integration solutions.