Arthur W. Email & Phone Number

This was a 100% unpaid volunteer role. Compensation for testing was a free activation code for the game being tested.Apply to join available closed beta tests for VR games offered by 3rd party game studios working with Impact Reality XR through their Impact Labs project, participate in testing as specified by third party studio for the game in question, report feedback and bugs to third party studio during testing and once testing is completed fill in post-test survey and provide review for gameplay experience.Note: I only participated in one game test, and was unable to complete it due to support for HTC Vive controllers not being ready before testing began. Most testing was for Oculus hardware (I only have HTC Vive VR devices).

Remote

Emsisoft operated under a SaaS business model, and used a scrum software development process for the last 8.5 years that I was there.• Work in 100% remote environment with multicultural team based around the world, communicate with team members via Slack and e-mail, and manage my own time while working.• Provide all levels/tiers of online support for Windows applications (Antivirus and Firewall) and cloud based systems via e-mail, ticket-based helpdesk systems (Kayako and Zammad), and online forums (Invision Power Board/Invision Communities).• Communicate directly with partners and ensure they are able to deploy and manage the software for their clients, and resolve any issues they may encounter.• Perform remote sessions via TeamViewer and ISLOnline for customers and partners when necessary.• Assist victims (end users, businesses, MSP's, etc) with identifying and removing ransomware infections, determining how ransomware infections happened, inform whether or not files are decryptable, suggest steps to secure against future incidents, and provide support for using ransomware decrypters.• Analyze logs for malware and ransomware, write scripts to remove infections, and advise on steps to aid in keeping systems clean.• Help with forum administration and moderation, managing users, banning spammers, etc.• Test issues reported by customers and partners, escalate issues, facilitate rapid resolution by supplying detailed debug information, and follow up with customers to determine if issues are resolved.• Test monthly beta releases to ensure basic functionality works as expected and supply debug information to dev team for any encountered bugs.• Work with VMware Workstation to maintain a testing setup for all supported home editions/professional editions of Windows.• Write test cases in TestRail for desktop software and cloud systems, including screenshots and expected results.• Update QA documentation and migrate it from Redmine to Notion.

Indianapolis, Indiana And Surrounding Areas

• Install new computers, monitors, printer, etc. and make sure that everything is working.• Perform software configurations in Windows XP on both old equipment to be shipped back and new equipment being installed.• Box up old equipment and take inventory of all old and new equipment, making sure serial numbers match with lists provided.

Remote

• Answer support requests via Zendesk helpdesk and Invision Power Board forums.• Share software and hardware workarounds with customers and help in use of specific features.• Analyze logs for malware, writing scripts to remove infections, and advising on steps to aid in keeping systems clean.• Thoroughly test product to ensure quality, validate fixes, and check for new bugs.• Evaluate usage of product alongside Anti-Virus products from other companies to ensure compatibility, and to write instructions for adding exclusions.• Work with developers to make sure bugs were fixed and customer concerns were addressed.• Follow up proactively with customers and verify full resolution of technical issues.

Daleville, Indiana, United States

As a Deployment Technician for Go2IT Group, I successfully deployed approximately 160 computers for an IBM/Philips call center. I was onsite during the call center's launch to assist users with logon issues and troubleshoot any technical problems that arose.

Indianapolis, Indiana And Surrounding Areas

• Deploy new computers for client companies.• Assist with on-site troubleshooting and repair on computer systems for clients.• Back up data and image workstations for clients.• Troubleshoot and repair printers for clients.

Remote

As a beta tester for Malwarebytes, I was responsible for running early versions of the software to identify and report any bugs or issues. My (volunteer) role included verifying that the software was functioning as expected, and working closely with the lead developer to troubleshoot and resolve any issues that were discovered. By thoroughly testing each resolution, I ensured that the final software release was of the highest quality and free of any major issues.

Fishers, Indiana

Achieved CompTIA A+ certification within the first 90 days, after which was promoted to Management Trainee. After a couple of months was promoted to Supervisor 2, which was the position I held for the majority of my time there.• Consult with customers, check in new PC's, and bill customers.• Troubleshoot and repair various PC issues.• Recommend and install replacement parts as needed.• Discuss security software and make recommendations to help provide basic PC protection.• Set up wireless networks at customer locations (home and business).• Supervise technicians, provide training, and help resolve issues with customers who were unhappy.• Make sure that paperwork was complete/correct, and sign off on paperwork done by technicians.

Indianapolis, Indiana Area

Experienced Title Searcher for Escrow & Title Services with expertise in conducting comprehensive property searches in Marion County and surrounding areas, including researching ownership information, identifying liens, and examining court records for judgments.

Introduction To It & Cybersecurity, Computer Science

Online video course covering topics such as cybersecurity practices and concepts, and some brief introductions to cybersecurity tools.

Information Security Fundamentals Career Path Intro, Computer Science

Recorded live stream explaining various cybersecurity topics as an introduction to cybersecurity courses and an aid for hiring managers.

Certificate, Java Programming

I took 4 classes in Java programming, and received a certificate of completion for all four classes, and for the school's "Java Mastery.

High School, Computer Programming (Java)