Arthur has been working in ReSource Pro since 2006, after his graduation from Qingdao University of Science and Technology. He has been growing with the company and now is responsible for the following areas: - Provides strategic leadership in planning, executing, and managing IT operations, Enterprise Risks, Information Security System (ISMS), as well Business Automation- Oversee Technology Division’s streamlined operation and ensure it aligns with the business objectives of the organization- Lead ReSource Pro Automation Team to develop Robotic Process Automation (RpA) capabilities and to automate business and clients’ processes- Oversee Business Continuity Plan and Incident Response and Recovery- Provide high quality IT Support and maximum employee effectiveness while meeting business standards and defined KPIs/SLA- Build, develop, coach, and motivate high performing global IT teams
Listed skills include It Service Management, Business Continuity, Process Improvement, Outsourcing, and 17 others.