Chunliang Wang Email & Phone Number

New Jersey, United States

Provides direct support to the Chief Information Officer, acting as their right hand to drive excellence and execution efficiency and clarity throughout the Technology division. Support the CIO by facilitating and coordinating strategy development, organize on development, incuba on of new programs, and leading operational improvement e orts. Act as a strategist, advisor, and decision-maker through involvement with all areas of Technology organization and other business units with an ability to lead and support change across the Technology organization.

Qingdao, Shandong, China

Oversee Technology’s streamlined operation and ensure it aligns with the business objectives of the organization. This individual’s principal goals are to attain and continuously improve Helpdesk and Infrastructure Service Levels, while managing and maintaining our global Information Security Management System (ISMS). Additionally, responsible for enabling automation within the global Service Delivery teams. Provides strategic leadership in planning, executing, and managing the activities, operations and performance results of the China Helpdesk, Technology Operations, Information Security and Productivity Accelerator departments including setting initiatives and priorities, managing budget, providing project oversight, identifying uses of new technologies, and motivating individuals to perform to their full potential.

Lead the ChinaHelpdesk, global Information Security, and global Productivity Accelerator automation functions in order to resolve end-user technology support issues, reduce our information security risk, and promote innovation and automation in our service delivery processes. Ensure global Information Security certification compliance while monitoring and improving ReSource Pro’s overall Information Security Management System (ISMS) to reduce company risk and improve our client’s trust in our security program. Accountable for global helpdesk support policies and processes while responsible for Qingdao Helpdesk level 1 & 2 in order to ensure consistent and high-quality customer service while meeting Helpdesk SLAs. Support ReSource Pro’s transformation from a people & process company to a people & process & technology company by instilling automation in our daily service delivery processes.

Qingdao, Shandong, China

Manage the projects, people, policies, and processes to maintain ReSource Pro’s Information Security Management System (ISMS) and ISO 27001 certification. This includes monitoring the risk management system, allocating resources to continuous improvement projects, escalating security incidents, implementing security policies, and managing the mitigation of threats/vulnerabilities. Lead ReSource Pro through the Risk Management process and annual security audits.Develop and retain high performing Helpdesk and Information Security Teams by providing effective coaching, recruiting, and performance evaluation to team members. Identify, develop, and mentor employees on career paths within overall Technology Department. Takes an active role in activities to improve the overall engagement levels within the department.Identify, assign owners, and oversee projects that improve the efficiency and effectiveness of Helpdesk Support services, as well as reducing overall Information Security risk (as defined in the Risk Treatment plan). Ensure existing end-user support projects are project managed effectively, including annual software purchases, hardware & software updates, etc.Liaise with internal ReSource Pro managers, team-leaders, and employees to ensure that their end-user support needs, and information security needs are appropriately met. Monitor, measure, and report on Helpdesk and Information Security operations to ensure appropriate business transparency. Handle initial client on-boarding, security questions and client technical issues.Identify staff training requirements and recommend development opportunities to improve staff development and technical expertise that would meet the future demands of the business. Participate and assist in driving the knowledge management process by overseeing the internal Technology Knowledge Management repository, and ensuring top solutions are available to staff.

Qingdao, Shandong, China

Monitor, develop, and motivate the helpdesk and security teams. Provide technical support with high quality customer service and maximum effectiveness to ReSource Pro employees. Monitor and improve the Helpdesk Support Team procedures and standards to ensure that IT Support requests meet business standards and defined KPIs. Monitor, maintain, and continuously improve the state of ReSource Pro’s Information Security Management System (ISMS).

Under the general direction of the Director of IT and Risk Management, operate, maintain, and continuously improve ReSource Pro’s comprehensive Information Security Management System (ISMS) and privacy program in order to maintain the confidentiality, availability and integrity of ReSource Pro and its client’s information. Act as a subject matter expert of all areas of Information Security in order to operate and improve our Information Security Management system.

Bachelor, Computer Science And Technology

Activities and Societies: College Basketball Competition Organization

Berkeley Leadership Accelerator, Management And Leadership