• Provide support to end users, diagnose and resolve issues• Manage Salesforce profiles, user setups, roles, sharing tools, and permission sets• Monitor data quality and integrity, data migrations, and data integration• ensure seamless integration through Mulesoft iPaaS leveraging file feeds or APIs• Create custom reports, dashboards, page layouts, fields, rules, opportunities, validations, workflows, and process builders• Build, manage and prioritize enhancements • Optimizing and customizing the platform to drive growth and evolution• Manage enhancements tied to the roadmap ensuring proper planning and communication.• Create new data fields to support the business requirements

● Developed a deployment process strategy managing change sets using Copado. ● Project management: Conducted breakout sessions with other teams to resolve design conflicts and address concerns.● Managed project deployments and rollouts using agile and waterfall methodologies.● Led discovery with our key stakeholders and prepared requirements and design documents to meet the needs of the business.● Focusing on productivity and efficiency through automation and user experience. Working with developers and third party solution providers to deliver on this priority.● Perform gap analysis of requirements with teams to ensure accuracy in the current design phase.● Assisting in the Salesforce implementation strategy and developing a Go-Live ● Setup and configure custom fields, objects, to help companies optimize their use of time and data

● Researching and integrating InsightVM scanning vulnerability solution with SCCM2012 to target security vulnerabilities in 8,000 workstations and 500 servers, reducing risk exposure by 75%. ● Leading a team of 15 contractors for a hardware refresh project of 13 sites with 80+ workstations, backing up and restoring user profiles and specialized software, resulting in 100% data transfer.● Managing document dataflow and training technical staff in electronic medical record (EMR) systems, reducing outages and support ticket numbers.● Building Windows 500+ software update packages to deploy to both workstations and/or servers, decreasing downtime and manual installation efforts and ensuring 100% HIPPA compliance.

● Provided level 3 help desk support. Provide solutions for common issues within the environment● Managed and maintained Active Directory and Email system, developed and implemented Asset tracking software.● Troubleshoot and Managed Citrix XenApp6, Backup Management ArcServ● Train end-users and IT staff on applications.

● Played a major role in a Back office consolidation of 3 business units (acquired companies) Moved 4 separate Datacenters into 1 datacenter location.● Remediated servers to follow SOX compliance rules and regulations within the environment.● Worked with one other peer to manage and maintain email system of over 10,000 users● Led project to develop and implement interoffice instant messenger (OCS) R2 enterprise wide.● Managed and maintained 500+ Windows servers 20+ ESX 3.0- 4.0 over four datacenters● Provided documentation of application flow (infrastructure based) for the entire business for two environments as well as providing documentation for new technologies and knowledge transfer to all team members